Common use of Caseworker Clause in Contracts

Caseworker. 3.5.1. To act as the single point of contact for the customer, their family and carers as appropriate, and to act as the liaison between the customer and other parts of the adaptation service; 3.5.2. To manage the case from end to end, ensuring all steps are carried out, recorded and progressed as required; 3.5.3. To assist the customer with completing any application forms and other documentation required in relation to an application through the HHIA, and providing impartial advice as required; 3.5.4. To undertake appropriate checks to ensure previous applications (including nil grant determinations), property charges, or outstanding issues are acknowledged, linked to the new application and dealt with appropriately; 3.5.5. To undertake any test of resources or other financial assessments, required for grant or other assistance in relation to the work being carried out, where it is appropriate for them to do so; 3.5.6. To provide assistance where necessary in gathering evidence and permissions in relation to the case; 3.5.7. To undertake benefit checks, and to refer to appropriate support organisations where benefits are not being claimed but may be due; 3.5.8. To work with the customer to find charitable or other sources of funding for work that is not eligible for funding from the HHIA or where a contribution to the work is required, but where paying it would result in hardship;