Case Status Reporting Clause Samples

Case Status Reporting. Reporting to customers regarding fault tracking, handling and error reporting is treated in the following way: Case status is reported according to Table 5.1. To follow a specific case, the customer uses a unique case number assigned to the fault at the time of announcement of the fault. A customer with service agreements on levels 1, 2 or 4 is informed about status on faults classified as “Major faults” every four hours. Reports on every other type are updated as soon as status changes take place. Customers with service agreements on 5, 6 or higher are informed about status on faults classified as “Major faults“ every two hours and also reported by phone or other methods agreed upon. Reports on every other type are updated as soon as a status change takes place.