Common use of Case Progress Status Clause in Contracts

Case Progress Status. Airspan Technical Support use the following status to differentiate the case conditions during the evolution of the case investigation. A set of status, its related meaning and its relationship with the case age, are defined in the table below: Newly Opened This status is the default. It signifies that no work has been done on the case. Start WIP Level 1 This status is used when a NTS Engineer is actively working on the Case. Not Stopped WIP Level 2 This status is used when a Second Level Support Engineer is actively working a case * Second Level Support: Software Support, Product Support. Not Stopped Escalated To Design This status is used when a Design Engineer is actively working on the case Not Stopped Purchase and License Agreement for FWA Equipment (December 2004) Answer From Design Design Engineer has concluded its investigation and has replied back to the NTS Engineer Not Stopped With A Axtel During the course of conducting their research, the NTS Engineer may need additional information or activity from the Axtel. The "With a Axtel” status is assigned when the NTS Engineer is waiting on a Axtel response in order to continue investigation Stopped Interim Solution If a temporary solution is provided that eliminates Axtels pain until a permanent solution can be delivered, RQMS requirements allow the case to be set to an “IS” status during this window of time if approved by the Axtel. In calculating case age, this interval will be discounted if the permanent fix was delivered on the negotiated commitment date. If the permanent fix does not resolve the reported problem, case status shall be changed to Work in Progress (Level 1 or 2). If the case is returned to a Work in Progress (Level 1 or 2) status after using the IS, the IS time period will be added to the RQMS age of the case. Stopped Future Deliverable Axtel agrees to live with the problem condition and that the fix will be delivered as part of a future Airspan product release (software release, maintenance release, documentation release or hardware revision. Requirements to use this status include Axtel consent; fix identification, and delivery commitment. This status code does not add time to the RQMS age of the case unless the solution fails and the case is moved back to Work in Progress (Level 1 or 2) status. If the case is returned to a Work in Progress (Level 1 or 2) status after using the FD, the FD time period will be added to the RQMS age of the case. Stopped Solution Delivered Solution Delivered or available for testing and verification. If the delivered solution does not resolve the reported problem, the status will be changed to Work in Progress (Level 1 or 2). If the case is returned to a Work in Progress (Level 1 or 2) status after using the SD status, the SD time period will be added to the RQMS age of the case. Stopped Pending OEM Vendor The case has been handed over to an OEM Vendor for resolution Not Stopped

Case Progress Status. Airspan Nortel Networks Technical Support use the following status to differentiate the case conditions during the evolution of the case investigation. A set of status, its related meaning and its relationship with the case age, are defined in the table below: Status Description Nortel Clock Newly Opened This status is the default. It signifies that no work has been done on the case. Start WIP Level 1 This status is used when a NTS Engineer is actively working on the Case. Not Stopped WIP Level 2 This status is used when a Second Level Support Engineer is actively working a case * Second Level Support: Software Support, Product Support. Not Stopped Escalated To Design This status is used when a Design Engineer is actively working on the case Not Stopped Purchase and License Agreement for FWA Equipment (December 2004) Answer From Design Design Engineer has concluded its investigation and has replied back to the NTS Engineer Not Stopped With A Axtel Customer During the course of conducting their research, the NTS Engineer may need additional information or activity from the AxtelCustomer. The "“With a AxtelCustomer” status is assigned when the NTS Engineer is waiting on a Axtel Customer response in order to continue investigation Stopped Status Description Nortel Clock Interim Solution If a temporary solution is provided that eliminates Axtels the customers pain until a permanent solution can be delivered, RQMS requirements allow the case to be set to an “IS” status during this window of time if approved by the AxtelCustomer. In calculating case age, this interval will be discounted if the permanent fix was delivered on the negotiated commitment date. If the permanent fix does not resolve the reported problem, case status shall be changed to Work in Progress (Level 1 or 2). If the case is returned to a Work in Progress (Level 1 or 2) status after using the IS, the IS time period will be added to the RQMS age of the case. Stopped Future Deliverable Axtel Customer agrees to live with the problem condition and that the fix will be delivered as part of a future Airspan Nortel product release (software release, maintenance release, documentation release or hardware revision. Requirements to use this status include Axtel Customer consent; fix identification, and delivery commitment. This status code does not add time to the RQMS age of the case unless the solution fails and the case is moved back to Work in Progress (Level 1 or 2) status. If the case is returned to a Work in Progress (Level 1 or 2) status after using the FD, the FD time period will be added to the RQMS age of the case. Stopped Solution Delivered Solution Delivered or available for testing and verification. If the delivered solution does not resolve the reported problem, the status will be changed to Work in Progress (Level 1 or 2). If the case is returned to a Work in Progress (Level 1 or 2) status after using the SD status, the SD time period will be added to the RQMS age of the case. Stopped Pending OEM Vendor The case has been handed over to an OEM Vendor for resolution Not Stopped

Case Progress Status. Airspan Nortel Networks Technical Support use the following status to differentiate the case conditions during the evolution of the case investigation. A set of status, its related meaning and its relationship with the case age, are defined in the table below: Status Description Nortel Clock Newly Opened This status is the default. It signifies that no work has been done on the case. Start WIP Level 1 This status is used when a NTS Engineer is actively working on the Case. Not Stopped WIP Level 2 This status is used when a Second Level Support Engineer is actively working a case * Second Level Support: Software Support, Product Support. Not Stopped Escalated To Design This status is used when a Design Engineer is actively working on the case Not Stopped ▇▇▇▇▇ ▇ - ▇▇▇▇▇▇▇▇ Services Purchase and License Agreement for FWA Fwa Equipment (December 2004) -------------------------------------------------------------------------------- Status Description Nortel Clock -------------------------------------------------------------------------------- Answer From Design Design Engineer has concluded its investigation and has replied back to the NTS Engineer Not Stopped With A Axtel Customer During the course of conducting their research, the NTS Engineer may need additional information or activity from the AxtelCustomer. The "With a Axtel” Customer" status is assigned when the NTS Engineer is waiting on a Axtel Customer response in order to continue investigation Stopped Interim Solution If a temporary solution is provided that eliminates Axtels the customers pain until a permanent solution can be delivered, RQMS requirements allow the case to be set to an “"IS” " status during this window of time if approved by the AxtelCustomer. In calculating case age, this interval will be discounted if the permanent fix was delivered on the negotiated commitment date. If the permanent fix does not resolve the reported problem, case status shall be changed to Work in Progress (Level 1 or 2). If the case is returned to a Work in Progress (Level 1 or 2) status after using the IS, the IS time period will be added to the RQMS age of the case. Stopped Future Deliverable Axtel Customer agrees to live with the problem condition and that the fix will be delivered as part of a future Airspan Nortel product release (software release, maintenance release, documentation release or hardware revision. Requirements to use this status include Axtel Customer consent; fix identification, and delivery commitment. This status code does not add time to the RQMS age of the case unless the solution fails and the case is moved back to Work in Progress (Level 1 or 2) status. If the case is returned to a Work in Progress (Level 1 or 2) status after using the FD, the FD time period will be added to the RQMS age of the case. Stopped Solution Delivered Solution Delivered or available for testing and verification. If the delivered solution does not resolve the reported problem, the status will be changed to Work in Progress (Level 1 or 2). If the case is returned to a Work in Progress (Level 1 or 2) status after using the SD status, the SD time period will be added to the RQMS age of the case. Stopped Pending OEM Vendor The case has been handed over to an OEM Vendor for resolution Not StoppedStopped --------------------------------------------------------------------------------