Common use of Case Closure Clause in Contracts

Case Closure. Case closure is a systematic process for disenrolling clients from active case management. The process includes written notification to a client of pending case closure at least 10 days prior to the date of disenrollment or decrease/discontinuation of services. The letter will detail the reason/s that client is being disenrolled or why services are being decreased. All attempts to contact the client and notifications about case closure will be documented in the client record. Documentation will include: 8.10.1 All attempts to contact the client and notifications about case closure; 8.10.2 Date and signature of NCM and/or SWCM; 8.10.3 Date of disenrollment; 8.10.4 Status of the service plan; 8.10.5 Status of primary health care and support service utilization; 8.10.6 Referrals provided; and 8.10.7 Reason for disenrollment.