Common use of Case Closure Clause in Contracts

Case Closure. 1. Case closure is a process by which clients are unenrolled from the Case Management services. The process includes formally notifying client of pending case closure and completing a case closure summary which is to be kept in the respective client file. 2. All attempts to contact the client about case closure shall be documented in the client’s file, as well as the reason for closure. 3. The client’s case may be closed for any of the following: a. The client has relocated outside the Orlando EMA service area; b. The Case Manager’s inability to contact the client; c. Voluntary termination by the client; d. Unacceptable client behavior; and/or e. Client death. 4. In those cases where case closure is based on the Case Manager’s inability to contact the client, the Case Manager shall refer the client’s information to the Early Intervention Services (EIS) Program or Anti-Retroviral Treatment and Access to Services (ARTAS) program in hopes of reengaging the client into care. 5. In cases where the client has relocated, the Case Manager shall obtain as much information as possible regarding the relocation of the client, such as forwarding address, county and state of relocation. 6. If a client is asked to leave the program the Case Manager shall work with the other Agency in making every effort to link the client or the client’s family with appropriate services. 7. The Case Manager shall work with the Agency in conducting a formal termination-of- service evaluation and assessment of unmet needs. The Case Manager shall inform the Recipient’s office of the findings, in writing, as appropriate to the Contract and with the permission of the client or his/her legal guardian. 8. The Case Manager shall not close a client’s case without Case Manager Supervisor approval.