CAS and SMS Requirements Clause Samples
The "CAS and SMS Requirements" clause sets out the obligations for compliance with Customer Account Statements (CAS) and Short Message Service (SMS) notifications. It typically requires parties to provide timely and accurate account statements to customers and to send important notifications or alerts via SMS, ensuring that customers are kept informed about their account activities or changes. This clause helps maintain transparency, enhances customer communication, and ensures regulatory or contractual standards for information delivery are met.
CAS and SMS Requirements. 1. The Operator shall ensure that the current version of the CAS, in use, do not have any history of hacking.
2. The SMS shall be independently capable of generating, recording, and maintaining logs, for the period of at least immediate preceding two consecutive years, corresponding to each command executed in the SMS including but not limited to activation and deactivation commands.
3. It shall not be possible to alter the data and logs recorded in the CAS and the SMS.
4. The Operator shall validate that the CAS, in use, do not have facility to activate and deactivate a Set Top Box (STB) directly from the CAS terminal. All activation and deactivation of STBs shall be done with the commands of the SMS.
5. The SMS and the CAS should be integrated in such a manner that activation and deactivation of STB happen simultaneously in both the systems.
6. The Operator shall validate that the CAS has the capability of upgrading STBs over-the- air (OTA), so that the connected STBs can be upgraded.
7. The fingerprinting should not get invalidated by use of any device or software.
8. The CAS and the SMS should be able to activate or deactivate services or STBs of at least 10% of the subscriber base of the Operator within 24 hours.
9. The STB and Viewing Card (STB VC) shall be paired from the SMS to ensure security of the channel.
10. The CAS and SMS should be capable of individually addressing subscribers, for the purpose of generating the reports, on channel by channel and STB by STB basis.
11. The SMS should be computerized and capable of recording the vital information and data concerning the subscribers such as:
a. Unique customer identification (ID)
b. Subscription contract number
c. Name of the subscriber d. Billing address
CAS and SMS Requirements. 1. The current version of the CAS should not have any history of the hacking.
2. The fingerprinting should not get invalidated by use of any device or software.
3. The STB and VC should be paired from head-end to ensure security.
4. The SMS and CA should be integrated for activation and deactivation process from SMS to be simultaneously done through both the systems. Further, the CA system should be independently capable of generating log of all activations and deactivations.
5. The CA provisioning company should be known to have capability of upgrading the CA in case of a known incidence of the hacking.
6. The SMS and CAS should be capable of individually addressing subscribers, on a channel by channel and STB by STB basis.
7. The SMS should be computerized and capable to record the vital information and data concerning the subscribers such as:
(a) Unique Customer Id (b) Subscription Contract no (c) Name of the subscriber (d) Billing Address