CARRIER’S LIABILITY. Where the fault that has been logged has been a non- system fault, but instead one of the carrier (i.e. British Telecom or Cable & Wireless etc) and we do not route the Customer’s call traffic then we will charge the Customer for the call out and any parts used at its current rates. We will provide a carrier fault reference that can be used to recharge the cost that we have charged, on to the carrier. We cannot accept responsibility where the carrier refuses to cover all these costs. Where we carry the call traffic then the call out charge will not apply.
Appears in 2 contracts
Sources: Service Agreement, Service Agreement
CARRIER’S LIABILITY. Where the fault that has been logged has been a non- non-system fault, but instead one of the carrier (i.e. British Telecom or Cable & Wireless etc) and we do not route the Customer’s call traffic then we will charge the Customer for the call out and any parts used at its current rates. We will provide a carrier fault reference that can be used to recharge the cost that we have charged, on to the carrier. We cannot accept responsibility where the carrier refuses to cover all these costs. Where we carry the call traffic then the call out charge will not apply.
Appears in 1 contract
Sources: PBX Maintenance Agreement