Callback Response Sample Clauses
The Callback Response clause defines the obligations and procedures for responding to a callback request, typically in the context of customer service or technical support. It specifies the timeframe within which a party must return a call or provide a response after receiving a callback request, and may outline acceptable methods of communication or escalation steps if the initial response is not provided. This clause ensures timely communication and accountability, helping to prevent delays and misunderstandings in service interactions.
Callback Response. Failure by Contractor to successfully complete the work described in a Purchase Order will result in a Callback. The TFC Contract Administrator will contact the Contractor and notify them of the Callback. Contractor will respond to the Callback no later than the next business day with a technician possessing the technical expertise, knowledge, and any required material to correct the problem. Contractor shall check in and out with the TFC Contract Administrator to ensure that the TFC Contract Administrator logs the commencement and completion times for the “Callback Service Ticket,” or summary list, for the services performed to correct the problem described in the original Purchase Order. Contractor shall provide the following information on the Callback Service Ticket:
(i) building name;
(ii) asset name and number;
(iii) TFC work order number;
(iv) name of Contractor personnel performing the work;
(v) trade category of person performing the work;
(vi) number of hours worked;
(vii) itemized list of parts/material used/replaced; and
(viii) narrative description of what the technician found that was causing the problem and what was done to correct it.
Callback Response. Failure by Contractor to successfully complete the work described in a Delivery Release will result in a Callback. The Contract Administrator will contact the Contractor and notify them of the Callback. Contractor will respond to the Callback no later than the next business day with a technician possessing the technical expertise, knowledge, and any required material to correct the problem. Contractor shall check in and out with the Contract Administrator to ensure that the Contract Administrator logs the commencement and completion times for the “Callback Service Ticket,” or summary list, for the services performed to correct the problem described in the original Delivery Release. Contractor shall provide the following information on the Callback Service Ticket:
(i) building name;
(ii) asset name and number;
(iii) TFC work order number;
(iv) name of Contractor personnel performing the work;
(v) trade category of person performing the work;
(vi) number of hours worked; (vii) itemized list of parts/material used/replaced; and
Callback Response. Failure by Contractor to successfully complete the work described in a Purchase Order will result in a Callback. The Contract Administrator will contact the Contractor and notify them of the Callback. Contractor will respond to the Callback no later than the next business day with a technician possessing the technical expertise, knowledge, and any required material to correct the problem. Contractor shall check in and out with the Contract Administrator to ensure that the Contract Administrator logs the commencement and completion times for the “Callback Service Ticket,” or summary list, for the services performed to correct the problem described in the original Purchase Order. Contractor shall provide the following information on the Callback Service Ticket:
(i) building name;
(ii) asset name and number;
(iii) TFC work order number;
(iv) name of Contractor personnel performing the work;
(v) trade category of person performing the work;
(vi) number of hours worked;
(vii) itemized list of parts/material used/replaced; and
(viii) narrative description of what the technician found that was causing the problem and what was done to correct it.
2.01. CONTRACT AWARD.
(a) This Contract shall be effective as of the date of the last party to sign and shall expire on August 31, 2022, unless extended by the parties by amendment to this Contract or terminated earlier, as provided in Section 2.3 below. TFC shall have the option to renew the Contract for one (1) additional two (2) year period. If such option is exercised the renewal period shall commence September 1, 2022, and expire on August 31, 2024 (hereinafter referred to as the “Renewal Period”). Any extension or renewal of the Contract shall be subject to the provisions, terms and conditions contained in this Contract, as and if amended, as well as any approved provisions, terms or conditions. Additionally, the parties by mutual agreement may extend the term for up to ninety (90) additional calendar days.
(b) Notwithstanding the termination or expiration of this Contract, the provisions of this Contract regarding confidentiality, indemnification, transition, records, right to audit and independent audit, property rights, dispute resolution, invoice and fees verification, and default shall survive the termination or expiration dates of this Contract.
(c) This Contract is contingent upon continued availability of funding. If funds become unavailable through lack of legislative appropriation, legislative budget cuts,...
Callback Response. Failure by Contractor to successfully complete the work will result in a Callback. The Contract Administrator will contact the Contractor and notify them of the Callback. Contractor will respond to the Callback no later than the next business day with a technician possessing the technical expertise, knowledge and any required material to correct the problem. Contractor shall check in and out with the Contract Administrator to ensure that the Contract Administrator logs the commencement and completion times for the “Callback Service Ticket”, or summary list, for the services performed to correct the problem described. Contractor shall provide the following information on the Service Ticket:
(a) building name;
(b) name of Contractor personnel performing the Work.
(c) number of hours worked.
(d) itemized list of parts/material used/replaced; and
(e) narrative description of what the technician found that was causing the problem and what was done to correct it.
Callback Response. The Contract Administrator will contact the Contractor and notify them of a Callback. The Contactor will respond to the Callback no later than the next business day with any required labor or material to correct the problem. Contractor is to perform Callback service at no additional cost to TFC, regardless of whether the work is performed during normal working hours or overtime hours. The Contractor shall check in and out with the Contract Administrator to ensure that the Contract Administrator logs the commencement and completion times for the Callback
Callback Response. Failure by Contractor to successfully complete a service will result in a Callback, as defined in Section 1.13. The TFC Contract Administrator will contact the Contractor and notify them of the Callback Contractor shall respond to a Callback during normal working hours, as defined in Section 1.01. (j) of this Contract, and also during any overtime hours. All calls shall be answered on-site in thirty (30) minutes or less during regular working hours and not more than sixty (60) outside of regular working hours. If a call is not answered in the specified time, TFC may engage a third party to answer the call and charge the cost of the repairs to Contractor.
Callback Response. Failure by Contractor to successfully complete the work described in a Delivery Release will result in a Callback. The Contract Administrator will contact the Contractor and notify them of the Callback. Contractor will respond to the Callback no later than the next business day with any required labor or material to correct the problem. The Contractor shall check in and out with the Contract Administrator to ensure that the Contract Administrator logs the commencement and completion times for the “Callback Service Ticket”, or summary list, for the services performed to correct the problem described in the original Delivery Release. Contractor shall provide the following information on the Service Ticket:
(a) building name;
(b) TFC work order number;
(c) name of Contractor personnel performing the work;
(d) trade category of person performing the work;
(e) number of hours worked; and,
(f) narrative description of the completed services.