Call Recording and Monitoring Sample Clauses
The Call Recording and Monitoring clause authorizes one or both parties to record or monitor telephone conversations related to the agreement. In practice, this means that calls may be captured for purposes such as quality assurance, training, or compliance, and parties are typically notified that such recording may occur. This clause ensures transparency and legal compliance regarding the handling of communications, while also protecting the interests of the parties by documenting interactions.
POPULAR SAMPLE Copied 3 times
Call Recording and Monitoring. Customer warrants and represents that it will adhere to all federal, state, and local laws, ordinances, regulations, and codes applicable to telephone call monitoring and recording. Customer acknowledges and understands that there are federal and state statutes governing the electronic recording of telephone conversations and that 46 Labs will not be liable for any illegal use of the service. It is the Customer’s sole responsibility (a) to determine if the electronic recordings are legal under the applicable federal and state statutes and regulations, and (b) to fully comply with all applicable federal and state statutes and regulations. 46 Labs expressly disclaims all liability with respect to Customer’s recording or monitoring of telephone conversations. 46 Labs is not responsible for any misinterpretation, lack of understanding or lack of knowledge regarding the use of electronic recordings or monitoring conversations or the use of its products by Customer whether legal or illegal. Customer shall fully hold 46 Labs harmless and indemnify 46 Labs from all damages and/or liabilities or potential liabilities arising from or related to Customer’s unlawful recording or monitoring of any telephone conversation using 46 Labs’ service.
Call Recording and Monitoring. Contractor shall record all incoming calls for quality control, program integrity and training purposes. Staff at Contractor’s call center shall advise callers that calls may be monitored and recorded for QA purposes. Administrative lines do not need to be recorded. Contractor shall archive the recordings for no fewer than twelve (12) months or as otherwise required by law.
Call Recording and Monitoring. (a) Call recording and call monitoring will be implemented in business units where there is frequent telephone communication with the RACQ Group members and customers. Call monitoring is the capacity to listen into calls being conducted.
(b) The parties agree that call recording and call monitoring will only be used for the following purposes:
(i) To satisfy legal requirements that an audit trail exists for electronic financial transactions incorporating evidence of the nature of transactions;
(ii) To ensure that the resolution of members and staff complaints can be substantiated and handled appropriately;
(iii) To assist with the initial and ongoing employment training of staff with a view to improving the RACQ Group’s service to members; and
(iv) To assist with the identification and resolution of performance related matters.
(c) Such recording will be subject to statutory and regulatory procedures for confidentiality, as amended from time to time.
(d) The employer will provide designated phones for employee’s personal use, which will not be call recorded.
(e) The specific nature of the implementation of any caller recording system, including the technology, proformas and procedures, will be advised to employees at least four weeks prior to its implementation, after consultation with employees.
(f) Recorded or monitored call information may be used for disciplinary purposes.. Information from such calls will be used in accordance with the RACQ Group's guidelines relating to disciplinary processes.
(g) Any telephone calls of new staff may be monitored for the purposes of training and performance assessment for the duration of their probationary.
Call Recording and Monitoring. You consent to and authorize us, any of our affiliates, and our marketing associates to monitor and/or record (unless prohibited by law) any of your telephone conversations with our representatives or the representatives of any of such companies.
Call Recording and Monitoring. You consent to the recording and monitoring, for quality assurance, training, risk management and/or collection purposes, of any call that you place with us or that we place to you.
Call Recording and Monitoring. For quality assurance, ▇▇▇.▇▇▇ records and/or monitors calls between Referral Partner and ▇▇▇.▇▇▇ agents, employees and/or its affiliates (the “Service Calls”). By this Agreement, Referral Partner consents to any and all recording and monitoring of Service Calls performed by ▇▇▇.▇▇▇ or its agents, employees and/or its affiliates. Referral Partner acknowledges that it is responsible for notifying and obtaining consent to recording and monitoring from all of its agents (including employees and independent contractors) who may be recorded or monitored in a Service Call (the “Recorded Persons”). It is Referral Partner’s sole responsibility to provide and/or obtain, and Referral Partner covenants that it will provide and/or obtain, all notices, consents, and permissions relating to Recorded Persons as may be required by applicable laws and regulations.
Call Recording and Monitoring. Customer will (i) obtain the consent of call participants prior to recording a call, (ii) refrain from conditioning call continuation upon consent, (iii) provide the opportunity for call participants to not be recorded, (iv) allow for revocation of consent, (v) obtain the consent of its employees who will have their calls recorded, (vi) disclose the lawful purposes for the recording and only use the recording for such purposes, and (vii) ensure each call recording is deleted within appropriate timeframes, in each case, unless specifically exempted or having no obligation under applicable law or regulation. Verizon is not responsible for managing or deleting Customer’s call recordings. Customer warrants that it complies with all data privacy and protection obligations with respect to call recording and call monitoring, including without limitation where Customer chooses to record calls for the purpose of workforce performance monitoring or assessment (e.g., Customer will consult all European Works Councils for operation of Genesys for EU based Customer employees). Customer will ensure that recordings do not include any Personal Data (such as personal health information, bank account number, credit card number, or social security number) except as allowed or required by applicable law. Customer will indemnify and hold harmless Verizon from any claims related to a failure by Customer to fulfill its legal obligations regarding call recording and call monitoring.
Call Recording and Monitoring. You acknowledge that telephone calls to or from the Company, together with its agents and affiliates, may be monitored and recorded and you agree to such monitoring and recording purposes.
Call Recording and Monitoring. You consent to the recording and monitoring, for purposes including but not limited to quality assurance, training, risk management and/or collection purposes, of any call that you place with Prosper (or our Lending Partners, agents, representatives, affiliates, third parties or anyone calling on our behalf) or that Prosper (or our Lending Partners, agents, representatives, affiliates, third parties or anyone calling on our behalf) places to you. ADDITIONAL STATE LAW NOTICES FOR BORROWERS CALIFORNIA RESIDENTS Married registrants may apply for a separate account. AS REQUIRED BY LAW, YOU ARE HEREBY NOTIFIED THAT A NEGATIVE CREDIT REPORT REFLECTING ON YOUR CREDIT RECORD MAY BE SUBMITTED TO A CREDIT REPORTING AGENCY IF YOU FAIL TO FULFILL THE TERMS OF YOUR CREDIT OBLIGATIONS.
Call Recording and Monitoring. Depending on the State or Locality, some jurisdictions require notice or consent prior to call recording or monitoring. Customer understands that Customer is solely responsible to adhere to all applicable laws and regulations and that under no circumstances shall Connex Technologies be held responsible or liable for any laws or regulations violated by the customer.