Common use of Call Priority Clause in Contracts

Call Priority. The CUSTOMER will be provided with telephone access to the MERIDIAN IT Support Department, supplemented by technical and application support personnel as required. • Telephone calls to the MERIDIAN IT Support Department may be monitored and recorded and such recordings may be used for training purposes or as evidence should a dispute arise. • The nature and urgency of correction of the problem will be agreed between MERIDIAN IT and the CUSTOMER, and the relevant priority will be assigned to its resolution. MERIDIAN IT shall assess and resolve the problem in accordance with the assigned priority procedure as set out in paragraphs • If the error is related to the Products, MERIDIAN IT shall use all reasonable endeavors to correct the error as promptly as is practicable • and, on such correction being completed, advise the CUSTOMER of correction. Activities associated with identifying, investigating and correcting system faults, in respect of Products supported by this Agreement specified in Schedule 2, are covered by this service.