Call Priority Sample Clauses
The Call Priority clause establishes the order in which calls or communications are to be handled or responded to within a contractual or operational framework. Typically, this clause outlines different levels of urgency or importance, assigning specific response times or escalation procedures to each category. For example, emergency calls may require immediate attention, while routine inquiries might be addressed within a standard timeframe. The core function of this clause is to ensure that critical issues are prioritized appropriately, thereby improving efficiency and reducing the risk of delayed responses to urgent matters.
Call Priority. The call center system shall allow County to designate which calls should be connected first to the available agents.
Call Priority. The CUSTOMER will be provided with telephone access to the MERIDIAN IT Support Department, supplemented by technical and application support personnel as required. • Telephone calls to the MERIDIAN IT Support Department may be monitored and recorded and such recordings may be used for training purposes or as evidence should a dispute arise. • The nature and urgency of correction of the problem will be agreed between MERIDIAN IT and the CUSTOMER, and the relevant priority will be assigned to its resolution. MERIDIAN IT shall assess and resolve the problem in accordance with the assigned priority procedure as set out in paragraphs • If the error is related to the Products, MERIDIAN IT shall use all reasonable endeavors to correct the error as promptly as is practicable • and, on such correction being completed, advise the CUSTOMER of correction. Activities associated with identifying, investigating and correcting system faults, in respect of Products supported by this Agreement specified in Schedule 2, are covered by this service.
Call Priority. Employees who hold an ambassador’s position shall be assigned (i) based on the availabilities they disclosed, according to call priority status on the counter, and
Call Priority. 5.1 Priority 1 (Need an ACO to Respond Now) typically 30 minutes
5.2 Priority 2 (Need an ACO to Respond ASAP) typically 1 hour
5.3 Priority 3 (Need an ACO to Respond ASAP) typically 2 hours