Call for Service Defined Clause Samples
The 'Call for Service Defined' clause establishes what constitutes a formal request for service under the agreement. It typically outlines the specific actions or communications—such as phone calls, emails, or online submissions—that are recognized as valid service requests, and may specify required information or procedures for initiating a service call. By clearly defining what a call for service is, this clause ensures both parties understand when and how service obligations are triggered, reducing confusion and disputes over service response expectations.
Call for Service Defined. Snohomish County 911 defines a Call for Service for workload analysis and User Fee calculation as any request for service or unit initiated activity resulting in creation of a Computer Aided Dispatch System (CAD) incident that requires oversight by or interaction with Snohomish County 911 personnel, with the exception of the following:
a. Any mutual aid incident where another Snohomish County 911 Principal within the same classification (police/fire/medic) is dispatched as the primary responding agency. For example, a police department that responds into another police department’s jurisdiction to provide assistance does not constitute a Call for Service charged to the mutual aid responder. However, an incident involving both police and fire/EMS would result in a Call for Service for both classifications. Similarly, any mutual aid request dispatched to a location outside the Snohomish County 911 service area shall not constitute a Call for Service.
b. Any incident that is a duplicate of another Call for Service, or associated with another Call for Service. For example, multiple calls about a single brush fire incident will result in only one Call for Service for the fire/EMS responder.
c. Any incident that is cancelled by Snohomish County 911 personnel due to an error or similar internal reasons. This does not include “cleared incidents”, which are incidents that are cancelled when the requesting party calls back to cancel the response after the incident has been entered into CAD.
d. Any informational broadcast including but not limited to CAD entries type codes of NOTICE, NOTICEP & INFO.
e. Any informational incident used for tracking non police or Fire/EMS activity created by dispatchers solely for the purpose of assisting the dispatcher in tracking such activity, for example, utility call-outs.