Common use of CAHPS Clause in Contracts

CAHPS. Currently, the State and CMS separately administer CAHPS. This creates inefficiencies for the MSHO Plans and burden for the MSHO Enrollees that are asked to respond to surveys that overlap significantly. The State and CMS will collaborate on the administration and results of CAHPS surveys, including by: a. Streamlining the number of CAHPS surveys administered by using a single CAHPS at the plan (PBP) level that meets both State and Federal requirements. b. Sharing individual level survey data from CMS with the State, so that the same Enrollee is being sampled only once for both the state and Federal surveys. Sharing would be subject to applicable privacy laws and to the completion of a Data Users Agreement by the State. This will allow the State to conduct State-specific analyses on CAHPS results, including for State initiatives to monitor and reduce health disparities. c. CMS would also allow the State to add a limited number of additional questions to the survey.