C omplaints Clause Samples
The Complaints clause establishes a formal process for parties to raise and address grievances or issues arising under the agreement. Typically, it outlines the steps for submitting a complaint, such as providing written notice, specifying the nature of the issue, and setting timeframes for response or resolution. This clause ensures that disputes or concerns are handled systematically, promoting transparency and providing a clear mechanism for resolving problems before they escalate.
C omplaints. When a complaint is made to the District regarding an employee of the District and the District intends to investigate, the complaint shall be reduced to writing and presented to the employee in a timely fashion. The employee shall then have the opportunity to respond to the complaint. The requirement that a complaint be reduced to writing and presented to the employee does not apply if a law enforcement investigation is pending or if the complaint involves allegations that may amount to child abuse or criminal conduct.
C omplaints. All customer ADA Complaints logged in the complaint database (see Paragraph 26); and
C omplaints a) When a complaint is made against a teacher, every reasonable attempt will be made to resolve the matter informally, through discussion with the teacher against whom the complaint is made.
b) If these attempts to resolve the matter are not successful, before the Board or Superintendent considers any complaint further, the complaint must be committed to writing and signed by the complainant. At least one week prior to any action being taken by the Board or Superintendent, the teacher concerned shall be given a copy of the complaint and the Association President shall be informed of the complaint, together with the name of the teacher in question.
c) Sub-sections a) and b) shall apply under all circumstances except in the case of an urgent situation affecting the welfare of the Division, or of a student or students, or of a teacher.
d) The Board and its agents shall act fairly, reasonably and in good faith in dealing with complaints.
e) For the purpose of this article, complaint shall mean an issue not related to the employer/teacher relationship.
C omplaints. 6.1. If a complaint is made about matters arising wholly or partly before the Academy opened, and all or part of that complaint was investigated by the Local Government Ombudsman under Part III of the Local Government ▇▇▇ ▇▇▇▇ (“Part III”), or could have been investigated under Part III if the Predecessor School had remained a maintained school, the Academy Trust:
a) must abide by the provisions of Part III as if the Academy were a maintained school;
b) agrees that the Secretary of State will have the power to investigate the subject of the complaint as if it had taken place after the Academy opened; and
c) must act in accordance with any recommendation from the Secretary of State as if that recommendation had been made under Part III and the Academy were a maintained school.
6.2. If the Secretary of State could have given an order or a direction under sections 496 or 497 of the Education ▇▇▇ ▇▇▇▇ to the governing body of the Predecessor School relating to matters occurring within the 12 months immediately before the Academy opened, the Academy Trust:
a) agrees that the Secretary of State may give orders or directions to the Academy Trust as though the Academy were a maintained school and sections 496 and 497 applied to the governing body of that maintained school; and
b) must act in accordance with any such order or direction from the Secretary of State.
6.3. If a complaint made to the governing body of the Predecessor School has not been fully investigated when the Academy opens, the Academy Trust must continue to investigate that complaint in accordance with the complaints procedures established by that governing body.
6.4. If a complaint is made to the Academy Trust about matters arising wholly or partly during the 12 months before the Academy opened, the Academy Trust agrees to investigate that complaint as if the matter complained of had taken place after the Academy opened.
C omplaints. All complaints shall be made directly to the Contractor and shall be given prompt and courteous attention. In the case of alleged missed scheduled collections, the Contractor shall investigate and, if such allegations are verified, shall arrange for the collection of the Refuse within a 24-hour period and no later than 4:30 p.m. of the next regular business day following the date notification is received. The contractor shall keep and maintain a record of all complaints received during the Term and any extended Term of this Contract.
C omplaints. Employees who feel they have been the subject of discrimination, harassment, or retaliation are encouraged to discuss such issues with their supervisor and/or manager and Human Resources business partner for local resolution. The goal of local resolution is to address and resolve problems as quickly as possible and to stop or address any inappropriate behavior. Managers and delegates will receive additional support for responding to discrimination and harassment complaints and escalate concerns to the Organizational Equity and Inclusion Joint Labor Management Committee. The Employer will investigate and use dispute resolution to review issues that can go beyond legal definitions of discrimination and harassment. This can include behavior that violates our values in treating each other with dignity and mutual respect and justice to promote a culture that fosters unity and reconciliation. Human Resources business partners will participate in additional training on the prevention and response of workplace discrimination and harassment at all levels and will provide a report to the Organizational Equity and Inclusion Joint Labor Management Committee to improve their skills and competencies.