By TWC. To the extent then available, TWC will provide, for any Launched TWC Division, monthly reports with the total number of Service Subscribers for which TWC completed the sale during the preceding month. If available, such report will be delivered within 15 days after the last day of the prior month. To the extent available, TWC will also provide usage reports of aggregate bit consumption by individual Service Subscribers. TWC will provide information from TWC’s address log files in a format and manner to be mutually agreed upon. TWC will provide EarthLink with reasonable advance notice of any scheduled outages of the System Facilities within the TWC Divisions where the EarthLink High-Speed Service is offered. To the extent then available, EarthLink shall receive a monthly report of each TWC Division’s EarthLink Service Subscriber billing activity (which may include, without limitation, orders, cancels, pending installs, installs completed and disconnects from the billing system of each division, and product bundling detail). To the extent then available, EarthLink shall receive a monthly report of each TWC Division’s EarthLink Service Subscriber trouble tickets, and any credit or refunds issued to any Service Subscriber. Notwithstanding the foregoing, TWC will provide to EarthLink those reports concerning TWC’s provision of the EarthLink High-Speed Service that EarthLink requires to comply with applicable law. To the extent that EarthLink requires any reports in order to comply with applicable law which are different from or, in any material way, additive to those reports that TWC generates in the ordinary course of its business, EarthLink shall reimburse TWC for its costs in producing such reports.
Appears in 2 contracts
Sources: High Speed Service Agreement (Earthlink Inc), High Speed Service Agreement (Earthlink Inc)