BSS Level 5 Clause Samples

BSS Level 5. An employee at this level: - is capable of functioning semi-autonomously and prioritising their own work within established policies, guidelines and procedures; - is responsible for work performed with a substantial level of accountability; - works either individually or in a team; - is capable of using initiative in identifying and resolving challenges related to the role; - has well-developed problem-solving and time management skills; - possesses good communication, interpersonal and sound analytical skills - may be responsible for the rostering and day to day management of a small team with the support of the immediate manager; - may be responsible for maintaining the integrity of a data base or data system; - in the case of an administrative/clerical employee, requires a comprehensive knowledge of all aspects of the systems and services being supported; - may have oversight of billing and invoicing or executing billing and invoicing in a complex way or with a larger material impact; - may require knowledge of specialised systems; - may require a high degree of computer literacy and an ability to learn, use and interrogate data in multiple software programs; and - requires substantial on-the-job training, may require formal qualifications and/or relevant skills training or experience at Certificate IV or Diploma level.