BSS Level 3 Clause Samples

BSS Level 3. An employee at this level: - is capable of prioritising work within established routines, methods and procedures; - is responsible for work performed with a medium level of accountability or discretion; - is competent in the use of computers relative to the role, including email, internet, Microsoft Word and Excel (or similar), client management systems and may have responsibility for maintaining templates and simple data bases; - is able to identify and resolve errors and omissions within the scope of the role and established procedures; - possesses sound communication skills; - requires specific on-the-job training and/or the relevant skills training or experience; and - may be responsible for billing clients within established procedures and resolving errors and omissions within the scope of established billing procedures; and - may require a Certificate II or Certificate III and/or industry certification related to the role.