Bronze. Bronze PLQoS is a restorable Xxxxxxxx' Service, which can be preempted when capacity is needed for Platinum or Gold PLQoS. If Bronze PLQoS is preempted, the Service will be restored when excess capacity becomes available. Bronze PLQoS is offered as a Service level objective and therefore no Outage Credits will apply. Xxxxxxxx' Availability objective for Bronze PLQoS is 99.00%.

Bronze. Upon confirmation of warranty coverage and an apparent hardware defect by VTAC, a replacement unit will be shipped as quickly as reasonably possible via overnight express courier for next business day delivery to customer’s location. Upon shipment of the replacement unit, the warranty coverage will be transferred from the original unit to the replacement unit. If the original unit is not returned to VISUAL within fifteen days of shipment of the replacement, customer will be charged full price for the replacement unit. If the original unit is a “No Trouble Found” unit as described in Section 2.3 above, then the customer will be charged the Hardware Testing Fee described in Section 2.3, the original unit will be returned to the customer at the customer’s expense and the customer will be charged full price for the replacement unit.

Bronze. As a Bronze partner the Business will be entitled to the following opportunities of promotion: • Inclusion of the Business' logo and a link to the Business' website on the official conference website (the logo to be provided by Business). * • One free attendee passes for the conference. • The Business' logo printed on the official attendees t-shirts (the logo to be provided by Business). * ** • The Business' logo and URL to the Business' website included in the conference booklet (the logo to be provided by Business). * *** • Inclusion of one A4 or Letter sized pages of the Business' promotional material - optionally in a folder without bindings - in the conference packs for registered attendees (the paperwork to be provided by Business). • Permission for the Business to use the following endorsement: “Bronze Partner of PG DAY FRANCE 2013” on the Business' website or in any promotional materials or press releases that the Business sees fit. Cost for Bronze Partnership opportunities, as described above, is 400 €. * Logos will be sized and positioned based on the partnership level. Logos may be arranged in any way within each partnership group. ** Logos must be submitted prior to May 13th, 2013 for inclusion on T-Shirts, and must use a monochrome colour scheme which may be reversed or otherwise adjusted for printing. *** Advertisement artwork and logos must be submitted prior to May 13th, 2013 for inclusion in the conference booklet.

Bronze. If the Customer purchases Bronze Technical Support Services from Oracle for the ISI Member Program(s), then the annual Technical Support Fee shall be [*] of the Net Customer Support Fees received by Oracle in connection with such ISI Member Program(s), but in no event less than [*] of the Minimum Sublicense Fees specified on Exhibit J.

Bronze. Any business service whose loss would cause some internal University users inconvenience but not cause immediate or significant disruption. he application or service is used by small numbers of external customers or stakeholders but the access is infrequent and loss of the service would not have a significant impact. There are not likely to be significant impacts associated with the loss or unavailability of data associated with this service. The service may be available, but is not normally expected to be accessed outside of normal working hours A full description of Service Level Classifications can be viewed at: xxxxx://xxx.xxx.xxxx.xx.xx/services/service-catalogue-items/gold-silver-bronze/ Service Offering Service Offerings are described in IT Service Offerings Description 1 Appendix 2 - Glossary Guidance Note: Add any service-specific terms required for clarity. The following terms may be used in discussions on this Service Level Agreement Acronym/Definition Meaning Application Owner The individual or group responsible for ensuring that the application accomplishes the specified objectives or set of requirements established for that application. Change The addition, modification or removal of anything that could have an effect on IT services. FRM Faculty Relationship Manager - responsible for maintaining the relationship between ITS and one or more Faculties; also acts as the Service Level Manager. Incident Management The process for managing the lifecycle of all incidents. Incident management ensures that normal service operation is restored as quickly as possible and business impact is minimized. ITS Information Technology Services Problem Management The process for managing the lifecycle of all problems. Problem management proactively prevents incidents from occurring and minimizes the impact of incidents that cannot be prevented. Service Owner A role responsible for managing a service throughout its lifecycle. Service owners are instrumental in the development of service strategy and are responsible for the content of the service portfolio. The IT Service Owner is the role primarily responsible for delivery of the service. The Business Service Owner is the role primary user of the service. Service Provider A role responsible for supplying services to one or more internal or external customers. An application service provider (often abbreviated as an ASP) is “a third-party that manages and distributes software-based services and solutions to cus...

Bronze. This Letter of Agreement between the above named Sponsor and the Redwood Empire Chapter of the California Association of Marriage and Family Therapists (“RECAMFT”) provides the terms and conditions of the “sponsorship.” RECAMFT plans, promotes and conducts various events for the benefit of its members and the community it serves. The event described above is one of these events. Sponsor has applied to sponsor the described event and RECAMFT has approved Sponsor’s participation as provided below. RECAMFT will provide the following sponsor support specific to the chosen sponsorship level. Levels of sponsorship $2500 Grand Sponsor ● A table at the event for chatting and providing promotional materials. ● Your logo and link to your website will be included in six (6) email announcements to our members just prior to and/or after the event. ● A medium sized logo and link to your website will be featured on the RECAMFT Home Page and Events Page for 90 days. ● Your logo and link to your website will be included in the event announcements that reach over 1500 people. ● Your logo will be included in any event specific handout material printed by RECAMFT on the day of the event. ● Full-page ad in three monthly newsletters. ● We will publicly thank you on the day of the event and allow you to read a statement of up to two minutes in length (which has been pre-approved by RECAMFT prior to the event) about your products/services. ● We will write up your business, including your logo and link to your website on the RECAMFT Salutes page where it will remain for one year. ● You may distribute materials to each attendee at the event by placing your materials at individual places on the tables or chairs.

Bronze. 1. Up to 15 lessons in any School Term

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