Body Damage. It your responsibility to manage Vehicle damage as and when it occurs. If the Vehicle is returned with unrepaired damage you will be charged. Vehicle damage includes items such as damage to the alloy wheels, tyre rips, bodywork scuffs/scratches/dents, windscreen chips/cracks, stains/tears/rips on the upholstery, scratches to interior trim, etc. Smoking is prohibited in our vehicles. If it is necessary to remove the smell of smoke from the Vehicle we will consider that to be damage and charge accordingly. We accept that clients may transport pets within the vehicle, however please ensure the vehicle is returned free of animal odour or hair/fur. If it is necessary to remove the smell of pet or hair/fur from the Vehicle we will consider that to be damage and charge accordingly. We strongly recommend that you only use manufacturer approved repair centres to carry out any repairs to your Vehicle. You should retain the invoice for such work as proof that it has been carried out by a manufacturer approved repair centre. If the Vehicle is not repaired to an acceptable standard then, on the return of the Vehicle, we will invoice you for the cost of carrying out such further work as is necessary to return the Vehicle to the appropriate standard. However, if the Vehicle has been repaired at a manufacturer approved centre, they will provide warranties and, under the Consumer Rights Act 2015, will be responsible for rectifying any poor quality work. It will be necessary for you to provide us with the original invoice for the repairs so that we can require any poor quality work to be rectified. If your Vehicle becomes damaged and would like some advice regarding how to repair it either call Northern Vehicles on 0333 305 2000 or speak with your insurance company. Unless specifically agreed in writing by us, regular maintenance should be carried out at a manufacturer’s dealership according to the manufacturer’s guidelines using genuine manufacturer parts. Proof of purchase is required and must be placed in the service book along with the service book being stamped. All Vehicle handbooks and fully stamped service records including the service invoice must be in the Vehicle at the point of collection. If you fail to do this charges may be applied. The charges for (a) missed service or (b) not having proof of a service will be the cost of a service for the Vehicle at a manufacturer main dealership plus the cost to reinstate the Vehicle’s warranty or to compensate for the loss of residual value as the result of the Vehicle not being serviced or not having a full service history. If the Vehicle requires additional work to be carried out to reinstate the warranty this will also be chargeable.
Appears in 1 contract
Sources: Vehicle Return Standards
Body Damage. It your responsibility to manage Vehicle damage as and when it occurs. If the Vehicle is returned with unrepaired damage you will be charged. Vehicle damage includes items such as damage to the alloy wheels, tyre rips, bodywork scuffs/scratches/dents, windscreen chips/cracks, stains/tears/rips on the upholstery, scratches to interior trim, etc. Smoking is prohibited in our vehicles. If it is necessary to remove the smell of smoke from the Vehicle we will consider that to be damage and charge accordingly. We accept that clients may transport pets within the vehicle, however please ensure the vehicle is returned free of animal odour or hair/fur. If it is necessary to remove the smell of pet or hair/fur from the Vehicle we will consider that to be damage and charge accordingly. We strongly recommend that you only use manufacturer approved repair centres to carry out any repairs to your Vehicle. You should retain the invoice for such work as proof that it has been carried out by a manufacturer approved repair centrecentre and provide a warranty for the work. If the Vehicle is not repaired to an acceptable standard then, on the return of the Vehicle, we will invoice you for the cost of carrying out such further work as is necessary to return the Vehicle to the appropriate standard. However, if the Vehicle has been repaired at a manufacturer approved centre, they will provide warranties and, under the Consumer Rights Act 2015, will be responsible for rectifying any poor quality work. It will be necessary for you to provide us with the original invoice for the repairs so that we can require any poor quality work to be rectified. If your Vehicle becomes damaged and would like some advice regarding how to repair it either call Northern Cocoon Vehicles Ltd on 0333 305 2000 01332 290173 or speak with your insurance company. Unless specifically agreed in writing by us, regular maintenance should be carried out at a manufacturer’s dealership according to the manufacturer’s guidelines using genuine manufacturer parts. Proof of purchase is required and must be placed in the service book along with the service book being stamped. All Vehicle handbooks and fully stamped service records including the service invoice must be in the Vehicle at the point of collection. If you fail to do this charges may be applied. The charges for (a) missed service or (b) not having proof of a service will be the cost of a service for the Vehicle at a manufacturer main dealership plus the cost to reinstate the Vehicle’s warranty or to compensate for the loss of residual value as the result of the Vehicle not being serviced or not having a full service history. If the Vehicle requires additional work to be carried out to reinstate the warranty this will also be chargeable.
Appears in 1 contract
Sources: Return Conditions