Behaviours. The Authority shall be committed to: proactively helping to resolve issues and mitigate risks; responding to feedback from the Supplier, and taking action on problem areas effectively; demonstrating consistent willingness to build long term and sustainable working relationships with the Supplier; consulting the Supplier, and working jointly, to address challenges involved with the delivery of the Services; demonstrating transparency where appropriate; sharing and interacting in an open and forward looking manner; communicating concisely, consistently and in a well-considered way appropriate for Supplier Personnel; proactivity in raising likely changes in approach arising from Law and Standards; fully articulating requirements efficiently; and providing adequate and detailed documentation that describes its needs, expectations, and requirements in a timely manner to enable the Supplier to conduct its work, with a delivery timetable that is described adequately. Without prejudice to any express obligations on the Supplier elsewhere in the Contract, the Supplier shall be committed to: giving early warnings to the Authority when it becomes aware of any matter that could affect the achievement of any aims, objectives and specific provisions of this Contract; proactively resolving issues and mitigating risk; proactively sharing knowledge with the Authority; being responsive and adaptive to the Authority’s language and style; working in a collaborative and supportive way with the Authority and other suppliers whilst communicating in a well-considered, consistent, concise straightforward and appropriate way for a wide range of Stakeholders; co-operating with the Authority and Stakeholders in obtaining and providing information which they need in connection with the Services; being customer focused, business aware and creative; prioritising value over cost, tailoring provision of the Services to feedback and change requests; demonstrating innovative behaviours, generating ideas and concepts for areas of work; getting involved in productive discussions about ideas and innovations. The Boards shall be established by the Authority for the purposes of this Contract on which both the Supplier and the Authority shall be represented. In relation to each Board, the: Authority Board Members; Supplier Board Members; frequency that the Board shall meet (unless otherwise agreed between the Parties); location of the Board's meetings; and planned start date by which the Board shall be established, shall be as set out in Annex 1 (Contract Management Board Representation and Structure). In the event that the Supplier wishes to replace any of its appointed Board Members, the Supplier shall notify the Authority in writing of the proposed change for agreement by the Authority (such agreement not to be unreasonably withheld or delayed). The Authority can replace any of its appointed Board Members at its sole and absolute discretion provided that the Authority has given the Supplier reasonable notice of the replacement in writing. Notwithstanding the foregoing, it is intended that each Authority Board Member has at all times a counterpart Supplier Board Member of equivalent seniority and expertise.
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Behaviours. The Authority shall be committed to: proactively helping to resolve issues and mitigate risks; responding to feedback from the Supplier, and taking action on problem areas effectively; demonstrating consistent willingness to build long term and sustainable working relationships with the Supplier; consulting the Supplier, and working jointly, to address challenges involved with the delivery of the Services; demonstrating transparency where appropriate; sharing and interacting in an open and forward looking manner; communicating concisely, consistently and in a well-considered way appropriate for Supplier Personnel; proactivity in raising likely changes in approach arising from Law and Standards; fully articulating requirements efficiently; and providing adequate and detailed documentation that describes its needs, expectations, and requirements in a timely manner to enable the Supplier to conduct its work, with a delivery timetable that is described adequately. Without prejudice to any express obligations on the Supplier elsewhere in the Contract, the Supplier shall be committed to: giving early warnings to the Authority when it becomes within 5 Working Days of becoming aware of any matter that could affect the achievement of any aims, objectives and specific provisions of this Contract; proactively resolving issues and mitigating risk; proactively sharing knowledge with the Authority; being responsive and adaptive to the Authority’s language and style; working in a collaborative and supportive way with the Authority and other suppliers whilst communicating in a well-considered, consistent, concise straightforward and appropriate way for a wide range of Stakeholders; co-operating with the Authority and Stakeholders in obtaining and providing information which they need in connection with the Services; being customer focused, business aware and creative; prioritising value over cost, tailoring provision of the Services to feedback and change requests; demonstrating innovative behaviours, generating ideas and concepts for areas of work; getting involved in productive discussions about ideas and innovations. The Boards shall be established by the Authority for the purposes of this Contract on which both the Supplier and the Authority shall be represented. In relation to each Board, the: Authority Board Members; Supplier Board Members; frequency that the Board shall meet (unless otherwise agreed between the Parties); location of the Board's meetings; and planned start date by which the Board shall be established, shall be as set out in Annex 1 (Contract Management Board Representation and Structure). In the event that the Supplier wishes to replace any of its appointed Board Members, the Supplier shall notify the Authority in writing of the proposed change for agreement by the Authority (such agreement not to be unreasonably withheld or delayed). The Authority can replace any of its appointed Board Members at its sole and absolute discretion provided that the Authority has given the Supplier reasonable notice of the replacement in writing. Notwithstanding the foregoing, it is intended that each Authority Board Member has at all times a counterpart Supplier Board Member of equivalent seniority and expertise.
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