Common use of Basic Understanding Clause in Contracts

Basic Understanding. CGS will provide employees who can meet or exceed a minimum customer satisfaction level (see detail below) for all sites where it provides services to IBM. CGS will track these levels and replace any employees not meeting the minimum customer satisfaction level within two weeks. If a CGS employee leaves or is dismissed, CGS will be fully responsible for all regular hourly reimbursement (equivalent hours at IBM site, not to be greater than 90 days) associated with training a replacement.