Common use of Basic Support Clause in Contracts

Basic Support. Company will, subject to Section 10.1 hereof, free of charge provide the Customer with appropriate existing or available support in case of Defects of the Software or, as applicable, the Service Products caused by factors under Company’s direct control. The support will be provided within reasonable time from the date Customer has notified Company in writing of the Defect. No guarantee is made that Defects will be corrected or fixed and Company only undertakes to use commercially reasonable efforts to promptly address and resolve Defects.