Basic Support. ELITE will provide to LICENSEE, from the date LICENSEE purchases this license to use the Software Program, one year of free bas¿c tra¿n¿ng and tecGn¿ca1 support, (“Basic Support”), via the telephone. Thereafter, Basic Support may be purchased at an annual rate of $295.00 per license owned by LICENSEE, or at a daily rate of $95.00 per license owned by LICENSEE. Rates for Basic Support are subject to periodic change which will be posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. In addition to a payment to cover the fee for Basic Support, if LICENSEE’s business is located outside the United States, Puerto Rico or the U.S. Virgin Islands, LICENSEE shall pay all long distance charges at the rate charged by ELITE’s long distance telephone company, plus any applicable taxes. Basic Support refers to the guidance provided by an ELITE representative to LICENSEE over the telephone. Such guidance is limited to answering training questions or supporting technical issues regarding the Elite Property and assistance on "specialty hardware items" purchased from ELITE, and may include prescheduled one-hour training sessions. If LICENSEE requires troubleshooting outside the scope of basic training such as the need for an ELITE representative to review LICENSEE’s data or remotely accessing customer’s database; or guidance in areas not related to the Elite Property or “specialty hardware items” purchased from ELITE, such as guidance on LICENSEE’s actual computer hardware, the configuration of LICENSEE’s computer’s settings (changing the time or adding a new printer driver), or for the loss of network connections and configurations between LICENSEE’s computers, LICENSEE must:
Appears in 4 contracts
Samples: License and Purchase Agreement, License and Purchase Agreement, License and Purchase Agreement
