Common use of BASIC MAINTENANCE Clause in Contracts

BASIC MAINTENANCE. Access to technical support provided by telephone from 8 a.m. to 6 p.m. during the normal business week of, and in accordance with statutory holidays of, the country where the Software is installed; • Access to the Symantec technical support website; • Delivery of bug fixes and patches; • Basic Maintenance includes Content Updates, if applicable, and Upgrade Assurance; • Licensee may designate up to two (2) individuals per title of Software for Basic Maintenance to act as Designated Contacts as defined above.

BASIC MAINTENANCE. Access to technical support provided by telephone from 8 a.m. to 6 p.m. during the normal business week of, and in accordance with statutory holidays of, the country where the Software is installed; • Access to the Symantec Veritas technical support website; • Delivery of bug fixes fixes and patches; • Basic Maintenance includes Content Updates, if applicable, and Upgrade Assurance; • Licensee may designate up to two (2) individuals per title of Software for Basic Maintenance to act as Designated Contacts as defined defined above.