Common use of BASIC MAINTENANCE Clause in Contracts

BASIC MAINTENANCE. Basic Maintenance means that StarPoint will provide during StarPoint's standard. hours of service: (i) Updates and Minor Updates, when and if available, and related on-line Documentation, and (ii) telephone assistance with respect to the Software, including (a) clarification of functions and features of the Software; (b) clarification of the Documentation; (c) cuidance in the operation of the Software; and (d) error verification, analysis and correction to the extent possible by telephone. StarPoint's standard hours of service are Monday through Friday, 9:00 a.m. to 6:00 p.m., PST except for holidays as observed by StarPoint.