Common use of Base Service Clause in Contracts

Base Service. Service Provider will provide co-located hosting services at Oak Ridge, TN facility with support for Windows, Linux, Solaris and VMware. • Service Provider will provide necessary infrastructure for secure application data storage at the facility. • Service Provider will provide remote monitoring services for performance, application, database monitoring and overall performance reporting. • Service Provider will manage security for the facility in accordance with standards (e.g. SG-3, G-10) established prior to Distribution Date. • Service Provider will provide reliable network connectivity to the location from Service Recipient facilities. • Service Provider will provide 24X7 support to support incident response and resolution. • Service Provider will support scheduled and ad-hoc data backup and system restore activities related to ongoing operations as well as business continuity situations. • Service Provider will perform basic monitoring, troubleshooting of servers, operating systems and applications. • Service Provider will support routine maintenance activities on server environments. • Service Provider will support planning activities related to server/virtual environments that host enterprise applications. • Service Provider will handle required communications with internal/external stakeholders (customers, team members and vendors) to notify / resolve issues • Key Service Provider personnel are ▇▇▇▇ ▇▇▇▇▇ and ▇▇▇▇▇▇▇ ▇▇▇▇▇▇. Responsibility for help desk services related to these services is not part of the Service and is expected to be handled as part of a separate commercial agreement between the Service Provider and the Service Recipient (i.e. separate agreement with ISMC).