Base Service. SOA Between Service provider Service customer eHealth Platform Xxxx xx Xxxxxxxxxxx, 00 0000 XXXXXXXX User Community To the attention of: the user community Author: Service Management Date: 14/08/2018 Version: 2.1 Status: Final Type: Public Confidentiality: Language: English Exhibit of: MSA
Base Service. This service is available to the Shipper provided the Shipper holds H-gas in the North Balancing Zone and that holds less than fifteen per cent (15%) of the entry capacity at Taisnières B, up to the maximum required to supply its end customers with L-gas in the North Balancing Zone. It cannot be used to supply new major consumption sites.
Base Service. Portal Between Service provider Service customer eHealth Platform Quai de Willebroeck, 38 1000 BRUSSELS User Community To the attention of: the user community Author: Service Management Date: 15/03/2018 Version: 02 Status: Final
Base Service. MetaHub Between Service provider Service customer eHealth Platform Xxxx xx Xxxxxxxxxxx, 00 0000 XXXXXXXX User Community To the attention of: the user community Author: Service Management Date: July, 2018 Version: 1.01 Status: Final Type: Public Confidentiality: Language: English Exhibit of: MSA
Base Service. The Base Service Charge payable by you for the Landlord Provided Internet Services provided by us to you are as follows: Internet Service Base Service Charge per plot paid per month in advance (Excl VAT) 150Mbps downstream and 150Mbps upstream data only service £XX.XX Notes: The Base Service Charge per plot is payable by you irrespective of: (i) whether the plot is occupied; and (ii) whether the User at the relevant plot utilises the Internet Service Connection Charge is £0 Router will be supplied with a 12 month Manufacturer’s Warranty Replacement Router Charge -£56.13 (Excl VAT) Minimum Period - 4 years from date on which the Services are first provided to all 297 residential plots and 1 commercial plot to be served pursuant to this Agreement. It is acknowledged and agreed that the plots may be built on a phased basis and that the Services shall be provided, and the Base Service Charge shall be payable, in accordance with the phased completion of the plots. Cancellation Charge: early termination fees will apply should this Agreement be cancelled by you before the end of the Minimum Period. A discounted Base Service Charge has been made available to you based on the Services being provided (and paid for) throughout the Minimum Period and accordingly, the early termination fees payable by you if the Agreement is cancelled by you before the end of the Minimum Period will include (as well as the Replacement Router Charge and a wholesale termination charge for any termination during the first 12 months) an amount equal to the difference between the actual amount paid by you for the Services as at the date of termination and the amount that would have been payable by you for the Services as at the date of termination had a discounted rate not been offered to you by us and our standard charges applied during the period prior to cancellation. You will provide us with the Users Name and Address We will provide monthly statistics reporting We will provide direct access to STL Business Account Manager Monthly performance reporting to include the following: o Total Calls received and the response times o Calls resolved and time taken to resolve o Calls outstanding and next steps for resolution and estimated resolution time PART 2
Base Service. Specific description of Service to be provided includes: • Obligations of Service Provider – Service provider shall be responsible for: • payment of claims for the self-insured medical and dental plans (administered by Aetna & Anthem), payment of monthly service fees, payment of runout claims (claims incurred prior to January 1, 2014 but processed after January 1, 2014), • payment of claims and fees for the self-insured pharmacy plan (ESI) and coordination of year-end rebates as needed, • payment of premiums to the fully-insured carriers (CIGNA for life, AD&D, LTD) and to AON Xxxxxx (CIGNA Int’l medical & dental plans, Dominion Dental plan, HMSA, Kaiser, VSP), • payment of administrative fees to vendors for other services (Budco, Conexis, Health Advocate, Staywell, and HDMS), • administration/management as required through the Leidos VEBA, preparation & filing of 5500 & Schedule A for the 2013 plan year, and preparation & filing of any other required documents, • timely invoicing to Service Recipient for services provided and costs of benefits programs, and • continued employment of employees on short-term disability at the Distribution Date (CA only or all states, as determined) and payment of benefits to employees (CA SDI, VSDI, DSL – as appropriate) and notification/coordination with Service Recipient as employees are released to return to work to effect an orderly transition from Leidos to New SAIC. • Obligations of Service Recipient – Service Recipient shall be responsible to: • provide requested information/confirmation to Service Provider in order for Service Provider to fulfill its obligations and ensure accuracy in premium payments and accounting, • fund or reimburse Service Provider for payments made on behalf of Service Recipient to providers and recipients within 30 days, and • coordinate with Service Provider to ensure orderly transition of employees released to return to work from disability from Leidos to New SAIC. • Key functions—which will require regular interface/coordination—include Benefits (Total Rewards/HR), Treasury (Finance), Shared Services (SSC/HR) and Benefits Accounting (SSC/Finance). • Service Provider’s deliverables include monthly documentation of timely payment of claims and fees/premiums, reporting requirements include the provision of monthly total claims paid. • All documentation will be delivered via email. • Service Provider will provide ad hoc reporting as requested by Service Recipient. • Service Provider will provid...
Base Service. In general, alarm monitoring consists of alarm signal recognition via the automated system(s) located in Service Provider’s SOC (security operations center) or backup method by the SOC officer; alarm signal assessment; review of applicable instructions; appropriate notification per instructions; annotation/documentation of actions, findings, etc. in the system or on hardcopy; and additional support/coordination actions as may be required. With respect to the categorization of the alarms (classified, unclassified), the following apply:
Base Service. Type of activity / service Description WAN Connectivity Service Provider will provide Service Recipient with access to existing wide area network data, Site2Site VPNs to and from sites where Service Recipient has dedicated or shared personnel / hardware assets connected to the network. Service Provider will provide the Service until Service Recipient has secured services to support its own network, but no later than the end of the Service Period. The Service Period shall be governed by timing of expiration of existing contracts with the various 3rd party service providers. Service Provider will allow Service Recipient access to existing MPLS networks for the Service Period of the Agreement or until Service Recipient has secured similar services to support its own data center(s), whichever comes first. WAN interim trust connectivity Service Provider will establish connectivity between Service Provider and Service Recipient’s MPLS network to allow access to shared systems (applications / access) during the Service Period. The trust will be established prior to Distribution Date and maintained / supported through full separation of the data centers.
Base Service. Service Provider will provide co-located hosting services at Oak Ridge, TN facility with support for Windows, Linux, Solaris and VMware. • Service Provider will provide necessary infrastructure for secure application data storage at the facility. • Service Provider will provide remote monitoring services for performance, application, database monitoring and overall performance reporting. • Service Provider will manage security for the facility in accordance with standards (e.g. SG-3, G-10) established prior to Distribution Date. • Service Provider will provide reliable network connectivity to the location from Service Recipient facilities. • Service Provider will provide 24X7 support to support incident response and resolution. • Service Provider will support scheduled and ad-hoc data backup and system restore activities related to ongoing operations as well as business continuity situations. • Service Provider will perform basic monitoring, troubleshooting of servers, operating systems and applications. • Service Provider will support routine maintenance activities on server environments. • Service Provider will support planning activities related to server/virtual environments that host enterprise applications. • Service Provider will handle required communications with internal/external stakeholders (customers, team members and vendors) to notify / resolve issues • Key Service Provider personnel are Xxxx Xxxxx and Xxxxxxx Xxxxxx. Out of scope Responsibility for help desk services related to these services is not part of the Service and is expected to be handled as part of a separate commercial agreement between the Service Provider and the Service Recipient (i.e. separate agreement with ISMC).
Base Service. Service Provider shall provide shared computing, storage, and intra networking infrastructure assets. • Service Provider (leveraging third party services) will be responsible for maintenance and administration of existing contract with the data center service provider (Cyrus One), for lease of the facility at the locations set forth below and support services related to physical provisioning of racks, servers, storage and other equipment required for business operations of the data center hosting facility. • Service Provider shall support standard or customized procedures for responding to Service Recipient’s audit requirements. Audit requirements will remain consistent with SOX, ISO-27001 procedures already existing six months prior to Distribution Date. • Service Provider will make office space / seating available at the data center hosting facility location(s) set forth below to house any data center operation staff reasonably required by Service Recipient to be located on site. • Service Provider will be responsible to maintain physical site security capabilities to protect assets within the data center hosting facility locations specified below. • Service Provider will provide a primary and DR Tier IV Data Center facility hosting environment as designed 6 months prior to the Distribution Agreement. Pricing Assumptions:
