Common use of Availability Target Value Clause in Contracts

Availability Target Value. (1) The Service Provider classifies the functions making up the components of the Service into three groups pursuant to this GTA depending on a) the potential impact of the loss or erroneous operation of the given function on the Subscriber's and the Service Provider's reputation b) the degree to which the loss or erroneous operation of the given function affects the Subscriber's business continuity, and c) the material loss and extra cost incurred by the Subscriber as a result of the loss or erroneous operation of the given function. (2) Service Provider's Annual Availability Target Values for VIRTUAL CONTACT CENTER (PROFESSIONAL), MULTICHANNEL SOLUTION and PREMIUM packages: a) For Primary Functions: 99.5% b) For Secondary Functions: 99.0% c) For Tertiary Functions: 95%