Availability Target Value Sample Clauses
The Availability Target Value clause sets a specific standard or percentage for the minimum level of service uptime that a provider must maintain. Typically, this clause applies to services such as cloud hosting, software platforms, or IT infrastructure, where the provider commits to ensuring that the service is accessible and operational for a defined portion of time, such as 99.9% uptime per month. By establishing a clear benchmark for service availability, this clause helps manage customer expectations and provides a basis for accountability if the service falls short of the agreed target.
Availability Target Value. (1) The Service Provider classifies the functions making up the components of the Service into three groups pursuant to this Contract depending on
a) the potential impact of the loss or erroneous operation of the given function on the Subscriber's and the Service Provider's reputation
b) the degree to which the loss or erroneous operation of the given function affects the Subscriber's business continuity, and
c) the material loss and extra cost incurred by the Subscriber as a result of the loss or erroneous operation of the given function.
(2) Service Provider's Annual Availability Target Values for PROFESSIONAL, MULTICHANNEL and PREMIUM packages:
a) For Primary Functions: 99.5%
b) For Secondary Functions: 99.0%
c) For Tertiary Functions: 95%
Availability Target Value. (1) The Service Provider classifies the functions making up the components of the Service into three groups pursuant to this GTA depending on
a) the potential impact of the loss or erroneous operation of the given function on the Subscriber's and the Service Provider's reputation
b) the degree to which the loss or erroneous operation of the given function affects the Subscriber's business continuity, and
c) the material loss and extra cost incurred by the Subscriber as a result of the loss or erroneous operation of the given function.
(2) Service Provider's Annual Availability Target Values for VIRTUAL CONTACT CENTER (PROFESSIONAL), MULTICHANNEL SOLUTION and PREMIUM packages:
a) For Primary Functions: 99.5%
b) For Secondary Functions: 99.0%
c) For Tertiary Functions: 95%