Common use of Availability Control Clause in Contracts

Availability Control. Personal Data will be protected against accidental or unauthorized destruction or loss. Measures: • Qualtrics employs regular backup processes to provide restoration of business-critical systems as and when necessary. • Qualtrics uses uninterrupted power supplies (for example: UPS, batteries, generators, etc.) to protect power availability to the Data Centers. • Qualtrics has defined business contingency plans for business-critical processes and may offer disaster recovery strategies for business critical Services as further set out in the Documentation or incorporated into the Order Form for the relevant Cloud Service. • Emergency processes and systems are regularly tested.

Availability Control. Personal Data will be protected against accidental or unauthorized destruction or loss. Measures: • ▪ Qualtrics employs regular backup processes to provide restoration of business-critical systems as and when necessary. • ▪ Qualtrics uses uninterrupted power supplies (for example: UPS, batteries, generators, etc.) to protect power availability to the Data Centers. • ▪ Qualtrics has defined business contingency plans for business-business- critical processes and may offer disaster recovery strategies for business critical Services as further set out in the Documentation or incorporated into the Order Form for the relevant Cloud Service. • ▪ Emergency processes and systems are regularly tested.