Availability Commitment. Workspot will endeavor to meet the “Monthly Uptime Percentage” (as defined below) for the availability of the Workspot Hosted Virtual Desktop Service to subscribing End Users of at least 99.9% during any calendar month during the Subscription Term (the “Service Commitment”). For purposes of this Availability Commitment: • The Monthly Uptime Percentage is calculated by subtracting the Monthly Downtime Percentage from 100%. • The Monthly Downtime Percentage is calculated by dividing the number of minutes that the Workspot Hosted Virtual Desktop Service is “Unavailable” during the calendar month by the total number of minutes in the month, and converting that fraction to a percentage. • The Workspot Hosted Virtual Desktop Service is Unavailable if it cannot be reached or is not accessible to End Users, excluding unavailability attributable to “Availability Exclusions” described in Section 4 below.
Appears in 2 contracts
Sources: Service Level Agreement, Daas Service Level Availability Commitment