Common use of Availability Commitment Clause in Contracts

Availability Commitment. SISW will make the PlantSight Services available with an uptime of at least 95% measured per calendar month on the following basis (“Availability Commitment”): Availability Commitment % = Available Minutes - Unscheduled Downtime Minutes The Availability Commitment excludes downtime due to scheduled maintenance. SISW will use scheduled maintenance to apply required patches to the IT infrastructure to ensure the continued security, availability and performance of the PlantSight Services. Scheduled Maintenance shall generally occur only once per month, and PlantSight Services shall not be unavailable for more than 12 consecutive hours. Scheduled maintenance shall (in general) be outside of regular business hours for Central European and lower 48 states North American time zones. Unscheduled Downtime is calculated from the minute it is clearly reported by Customer to SISW until SISW reports the issue as fixed or mitigated. SISW may subtract from the calculated downtime any periods spent waiting for a response from Customer. Only “Critical” incidents, as described below, are considered “Unscheduled Downtime Minutes” in the above Availability Commitment % calculation. The current status of the PlantSight Services is available via web portal at ▇▇▇▇▇://▇▇▇▇▇▇.▇▇▇▇▇▇▇.▇▇▇.

Availability Commitment. SISW will make the PlantSight APS Services available with an uptime of at least 95% measured per calendar month on the following basis (“Availability Commitment”): Availability Commitment % = Available Minutes - Unscheduled Downtime Minutes Available Minutes The Availability Commitment excludes downtime due to scheduled maintenance. SISW will use scheduled maintenance to apply required patches to the IT infrastructure to ensure the continued security, availability and performance of the PlantSight APS Services. Scheduled Maintenance shall generally occur only once per month, and PlantSight APS Services shall not be unavailable for more than 12 consecutive hours. Scheduled maintenance shall (in general) be outside of regular business hours for Central European and lower 48 states North American time zones. Unscheduled Downtime is calculated from the minute it is clearly reported by Customer to SISW until SISW reports the issue as fixed or mitigated. SISW may subtract from the calculated downtime any periods spent waiting for a response from Customer. Only “Critical” incidents, as described below, are considered “Unscheduled Downtime Minutes” in the above Availability Commitment % calculation. The current status of the PlantSight Services is available via web portal at ▇▇▇▇▇://▇▇▇▇▇▇.▇▇▇▇▇▇▇.▇▇▇.