Common use of Authorized Support Contacts Clause in Contracts

Authorized Support Contacts. Customer shall appoint – if necessary per Support Service provided – a qualified and sufficiently authorized employee, who shall be available to Exasol during performance of maintenance, operations engineering, consulting and training services and who is authorized to make necessary decisions and initiate measures. With regard to Maintenance and Operations Engineering services the following contact persons shall be designated: o “MyExasol User Manager“ for the management of the access to customer-specific support-sites o „Decision Maker“, who is/are entitled to place orders and book Exasol’s services, e.g. update to the current version, restore a backup, etc.