Common use of Authorized Contacts Clause in Contracts

Authorized Contacts. All reports of Incidents must be made to eLabNext by the Authorized Contact(s). The primary method for You to report an Incident is via our Customer Care Portal. The foregoing notwithstanding, if You are eligible to receive Standard Support, You may notify eLabNext of Urgent incidents by email on ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇. If You are eligible to receive Premium Support, You may notify eLabNext of Urgent and High Incidents via telephone if Your access to our Customer Care Portal is unavailable. You may substitute Authorized Contact(s) by giving eLabNext prior written notice, including the relevant contact information for any new Authorized Contact. Any Incidents reported by non-authorized contacts shall not be considered as eligible to any of the provisions or guarantees in these Support Terms. You are permitted to appoint the following number of qualified Authorized Contacts: Support Service Level Number of Authorized Contacts Standard Support 2 Premium Support 4