Common use of Area No Clause in Contracts

Area No. Criterion Points 27 10 hours10 of physical availability11 in the hotel OR 8 hours10 of physical availability11 in the hotel, additionally, 24-hour self-check-in and -out service 10 M 28 14 hours staffed12 reception, 24 hours physically available on request 15 M 29 24 hours staffed12 reception 20 M 30 Self-check-in facility/service 1 31 Self-check-out facility/service 1 32 Valet parking service 10 M 33 Doorman (separate personnel) 15 34 Concierge / Guest relation manager (separate personnel) 15 M 35 Bell boy (separate personnel) 15 36 Luggage service on demand 5 M M 37 Luggage service 10 M 38 Secure left-luggage service for guests 5 M M M 39 Business centre (temporary office incl. computer, printer and photocopy machine and available staff) 5 Cleaning of rooms / change of laundry 40 Daily room cleaning13 1 M M M M M 41 Change of towels on demand 1 M M M M M 12 Responsible person is present in the reception area. 13 With the option of opting-out. Area No. Criterion Points 42 Change of bed linen at least once a week13 1 M M M M M 43 Additional change of bed linen on demand 3 M M Laundry and ironing service 44 Ironing service (return within 1 hour) 3 M 45 Laundry and ironing service (return as agreed; laundry bag provided) 1 M M M 46 Chemical cleaning / dry cleaning (delivery before 9 a.m., return as agreed – weekend excluded, laundry bag provided) 5 47 Washing machine 3 Payment 48 Cashless payment 1 M M M M M Miscellaneous 49 Umbrella at the reception or in the room 3 M M M 50 Up-to-date media in the room (printed or digital)14 3 M 51 Sewing kit on demand 1 M M M M 52 Sewing service 3 M 53 Shoe polishing machine in the hotel or shoe polishing kit on demand 3 M M 54 Shoe polishing service 5 M 55 Shuttle or limousine service 5 M 56 Offer of sanitary products on demand (at least toothbrush, toothpaste, shaving kit, bath / shower gel) 1 M M M M M 57 Personalised welcome on arrival for every guest with e.g. flowers or a gift token in the room 5 M 14 Newspapers, smart TV, tablets etc. Area No. Criterion Points 58 Accompanying the guest to the room on arrival 5 59 Turndown service15 in the evening as an additional room check 7 M