Application Server Availability. Upon Customerʼs notice to the Company, if availability of any server for the month is below the guaranteed level, the Company will refund to Customer, according to the schedule below, a portion of the monthly fees charged for the month during which such loss of server availability occurred: Server availability 99.0% – 99.9%: 5% of monthly fee credited Server availability 98.0% – 98.9%: 10% of monthly fee credited Server availability 95.0% – 97.9%: 15% of monthly fee credited Server availability 90.0% – 94.9%: 25% of monthly fee credited Server availability 89.9% or below: 25% plus 2.5% for every 1% of lost availability To receive the refund, Customer must specifically request it during the month following the month for which the refund is requested. Customer must provide all dates and times of server unavailability along with Customerʼs account username. This information must be submitted to the Company Support Department. The Company will compare information provided by Customer to the server availability monitoring data that the Company maintains. A refund is issued if the unavailability warranting the refund is confirmed.
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