Application Availability. Application Availability is the amount of time the Platform is operating properly per affected user within a given month. A UCCaaS/Hosted Calling application is deemed “Available” if i) no Outage has occurred in the NOC affecting the user which resulted in a Trouble Ticket being opened, or ii) no Trouble Tickets related to Outages have been opened by Customer or by Verizon on behalf of Customer. 3.1.1 Calculation. Availability is the percentage of time that UCCaaS/Hosted Calling is available per user (i.e. not experiencing an Outage) within a given billing month, as based upon the recorded Outage time in an associated Trouble Ticket(s). ( Available Minutes per Billing Month per user Number of days in billing month x 24 hrs. x 60 min ) x 100
Appears in 3 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement
Application Availability. Application Availability is the amount of time the Platform is operating properly per affected user within a given month. A UCCaaS/Hosted Calling application is deemed “Available” if i) no Outage has occurred in the NOC Network Operating Center (NOC) affecting the user which resulted in a Trouble Ticket being opened, or ii) no Trouble Tickets related to Outages have been opened by Customer or by Verizon on behalf of Customer.
3.1.1 Calculation. Availability is the percentage of time that UCCaaS/Hosted Calling is available per user (i.e. not experiencing an Outage) within a given billing month, as based upon the recorded Outage time in an associated Trouble Ticket(s). ( Available Minutes per Billing Month per in a Particular Region (U.S., EMEA, or Asia-Pacific)p user Number of days in billing month x 24 hrs. x 60 min ) x 100
Appears in 1 contract
Sources: Service Level Agreement