Common use of After Hours Support Clause in Contracts

After Hours Support. For Support outside of Normal Support Hours: (A) Customer may submit questions/issues via Minerva’s online Support web site (▇▇▇.▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇). Such questions will be reviewed and classified the next business day by a ▇▇▇▇▇▇▇ technical support engineer (a “TSE”). (B) For Support Tickets involving Critical Priority Errors, Customer can also call the direct line and request immediate Support from the on-call Support personnel.