Adverse Determinations. An adverse determination notification as the result of notification requirements or a concurrent medical review will: (A) be issued by a medical director only after the medical director has contacted and discussed the case with the ordering physician or designee (or made a reasonable attempt to contact); (B) include a substantive clinical justification that is consistent with generally accepted principles of professional medical practice; (C) identify the specific information upon which the adverse determination was based; (D) discuss the Customer's presenting symptoms or condition, diagnosis and treatment interventions and the specific reasons such medical evidence fails to meet the relevant medical review criteria; (E) specify any alternative treatment option offered by us, if any; (F) reference and include applicable clinical practice guidelines and review criteria; (G) specify whether or not a Customer has any liability; (H) include appeal and reconsideration rights.
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Sources: Massachusetts Regulatory Requirements Appendix, Massachusetts Regulatory Requirements Appendix
Adverse Determinations. An adverse determination notification as the result of notification requirements or a concurrent medical review will:
(A) be issued by a medical director only after the medical director has contacted and discussed the case with the ordering physician or designee (or made a reasonable attempt to contact);
(B) include a substantive clinical justification that is consistent with generally accepted principles of professional medical practice;
(C) identify the specific information upon which the adverse determination was based;
(D) discuss the CustomerMember's presenting symptoms or condition, diagnosis and treatment interventions and the specific reasons such medical evidence fails to meet the relevant medical review criteria;
(E) specify any alternative treatment option offered by us, if any;
(F) reference and include applicable clinical practice guidelines and review criteria;
(G) specify whether or not a Customer Member has any liability;
(H) include appeal and reconsideration rights.
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