Common use of Additional Storage Clause in Contracts

Additional Storage. Contractor may provide storage services for Client Data beyond the standard period included in the Services, at the election of Client, which will be invoiced at the then-current Additional Storage Fee rate and described in the Services Fee Schedule. Batch windows and service levels are based on current account volumes as of the Commencement Date. Batch windows and service levels may be adjusted by Contractor in consultation with Client should account volumes exceed 20% growth in a given month. Contractor will keep its security practices current by performing independent third party audits. Requests for audit results will be made through the Team Leader during the implementation process and to the assigned Project leader once the system is in full production. Contractor will upgrade systems and application technology regularly in order to provide the most efficient servicing for our Clients. Planned system upgrades will be reported to the Client via an e-mail notice. Upon giving reasonable advance notice to Client, Contractor at its expense may make any modifications, changes, adjustments or enhancements to the Services, which it considers being suitable or which are required by law or governmental regulation. Any additions or modifications to Service Levels shall be documented in a written amendment to the Agreement Post Production, Contractor will provide client support weekdays 8:00 am ET to 8:00 pm ET, excluding holidays. Client support required at another time will be based upon the severity of the problem. Contact will be made in accordance with the support defined below. Telephone support services, available Monday to Friday 8:00 am ET to 8:00 pm ET excluding holidays, will include assistance related to routine questions regarding use of the i-doxs Suite system (i-doxs Suite), assistance in identifying and verifying the causes of suspected errors or malfunctions in the i-doxs Suite system , advice on detours for identified errors or malfunctions, where reasonably available and correction of reproducible errors of the i-doxs Suite system that cause the applicable i-doxs Suite system to deviate materially from the applicable documentation. Contractor will provide support outside of regular business hours as needed. Although your dedicated support team will be unavailable, general support will still be available for any Production related issue. With that in mind please attempt to make solution specific requests for changes during business hours and use after hours support for service interruptions and issues. On-site services will be provided at the Client's reasonable request. Contractor shall charge Client for such on- site services at Contractor's then-current rates, plus reasonable travel costs and other out-of-pocket expenses directly incurred in performing such services, provided Client has agreed to pay for on-site services in advance. However, Client shall have no obligation to pay for services rendered as a result of a failure of the Contractor solution to satisfy the Service Level Agreement set forth herein, where Contractor determines in its sole discretion, that such services must be performed on-site at Client’s premises. In order to properly track and monitor, all issues must be reported to Contractor Support via the dedicated 800 telephone number and / or to ▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇ Client may also elect to escalate an issue directly to your dedicated Client Relationship Manager.

Additional Storage. Contractor PROVIDER may provide storage services for Client Data beyond the standard period included in the Services, at the election of Client, which will be invoiced at the then-current Additional Storage Fee rate and described in the Services Fee Schedule. Batch windows and service levels are based on current account volumes as of the Commencement Date. Batch windows and service levels may be adjusted by Contractor PROVIDER in consultation with Client should account volumes exceed 20% growth in a given month. Contractor PROVIDER will keep its security practices current by performing independent third party audits. Requests for audit results will be made through the Team Leader during the implementation process and to the assigned Project leader once the system is in full production. Contractor PROVIDER will upgrade systems and application technology regularly in order to provide the most efficient servicing for our Clients. Planned system upgrades will be reported to the Client via an e-mail notice. Upon giving reasonable advance notice to Client, Contractor PROVIDER at its expense may make any modifications, changes, adjustments or enhancements to the Services, which it considers being suitable or which are required by law or governmental regulation. Any additions or modifications to Service Levels shall be documented in a written amendment to the Agreement Post Production, Contractor PROVIDER will provide client support weekdays 8:00 am ET to 8:00 pm ET, excluding holidays. Client support required at another time will be based upon the severity of the problem. Contact will be made in accordance with the support defined below. Telephone support services, available Monday to Friday 8:00 am ET to 8:00 pm ET excluding holidays, will include assistance related to routine questions regarding use of the i-doxs Suite system (i-doxs Suite), assistance in identifying and verifying the causes of suspected errors or malfunctions in the i-doxs Suite system , advice on detours for identified errors or malfunctions, where reasonably available and correction of reproducible errors of the i-doxs Suite system that cause the applicable i-doxs Suite system to deviate materially from the applicable documentation. Contractor PROVIDER will provide support outside of regular business hours as needed. Although your dedicated support team will be unavailable, general support will still be available for any Production related issue. With that in mind please attempt to make solution specific requests for changes during business hours and use after hours support for service interruptions and issues. On-site services will be provided at the Client's reasonable request. Contractor PROVIDER shall charge Client for such on- on-site services at ContractorPROVIDER's then-then- current rates, plus reasonable travel costs and other out-of-pocket expenses directly incurred in performing such services, provided Client has agreed to pay for on-site services in advance. However, Client shall have no obligation to pay for services rendered as a result of a failure of the Contractor PROVIDER solution to satisfy the Service Level Agreement set forth herein, where Contractor PROVIDER determines in its sole discretion, that such services must be performed on-site at Client’s Clients premises. In order to properly track and monitor, all issues must be reported to Contractor PROVIDER Support via the dedicated 800 telephone number and / or to ▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇ Client may also elect to escalate an issue directly to your dedicated Client Relationship Manager.