Additional Quality Control. a. The Statewide NVRA Coordinator shall investigate any complaints made by, or on behalf of, Clients regarding voter registration services through Local MassHealth Offices and follow up and take remedial actions, as appropriate. b. The Statewide NVRA Coordinator shall take remedial action as MassHealth deems appropriate when it is determined that a MassHealth employee or employee of any customer service vendor contracted to conduct Covered Transactions on behalf of MassHealth is not complying with the voter registration requirements of the NVRA or this Agreement.
Appears in 3 contracts
Sources: Settlement Agreement, Settlement Agreement, Settlement Agreement