ACS Services Sample Clauses
ACS Services a. During the Term (as defined in Your order), Oracle will provide You with up to the quantity of Advanced Customer Support (“ACS”) Service hours per quarter (with each quarter consisting of 3 months) specified in Your order for any of the following premium support services (“Services”) related to Your Oracle NetSuite instance, Oracle NetSuite SuiteCommerce website instance or Oracle NetSuite Point-of-Sale module (“Oracle NetSuite Cloud products”):
i. Remediating issues You have encountered with any of the following:
1. Oracle NetSuite SuiteCloud workflows, scripts and integrations;
2. Oracle NetSuite E*commerce (“NSE”) sites;
3. Oracle NetSuite SuiteCommerce In Store (“SCIS”) and
4. Oracle NetSuite Point of Sale (“NSPOS”).
ii. Providing guidance on development activities.
iii. Providing guidance on application usage and configuration.
iv. Providing assistance with release management support consisting of providing awareness of upcoming releases with possible impacts to Your Oracle NetSuite instance.
v. Providing performance and scalability guidance and execution consisting of assistance with any of the following:
vi. Quarterly reporting of key performance indicators (“KPI”).
vii. Recommending changes in areas of performance or scalability.
viii. Providing optimization and sustainment guidance and execution consisting of assistance with any of the following:
1. Making changes to Your business process flows.
2. Making requested integration(s).
ACS Services a. During the Term (as defined in Your order), Oracle will provide You with up to the quantity of Advanced Customer Support (“ACS”) Service hours per month specified in Your order for any of the following premium support services (“Services”) related to Your Oracle NetSuite instance, Oracle NetSuite SuiteCommerce website instance or Oracle NetSuite Point-of-Sale module (“Oracle NetSuite Cloud products”).
i. Remediating issues You have encountered with any of the following: 1. Oracle NetSuite SuiteCloud workflows, scripts and integrations;
ACS Services a. During the Term (as defined in Your order), Oracle will provide You with up to the quantity of Advanced Customer Support (“ACS”) Service hours per month specified in Your order for any of the following premium support services (“Services”) related to Your Oracle NetSuite instance, Oracle NetSuite SuiteCommerce website instance or Oracle NetSuite Point-of-Sale module (“Oracle NetSuite Cloud products”):
i. Remediating issues You have encountered with any of the following:
1. Oracle NetSuite SuiteCloud workflows, scripts and integrations;
2. Oracle NetSuite E*commerce (“NSE”) sites;
3. Oracle NetSuite SuiteCommerce In Store (“SCIS”) and
4. Oracle NetSuite Point of Sale (“NSPOS”).
ii. Providing guidance on development activities.
iii. Providing guidance on application usage and configuration.
iv. Providing assistance with release management support consisting of any of the following:
1. Providing awareness of upcoming releases with possible impacts to Your Oracle NetSuite instance.
2. Guidance on additional capabilities that You could leverage.
3. Regression testing of Your Oracle NetSuite instance against the targeted release.
v. Providing performance and scalability guidance and execution consisting of assistance with any of the following:
1. Quarterly reporting of key performance indicators (“KPI”).
2. Recommending changes in areas of performance or scalability.
3. Managing, maintaining and modifying Your Oracle NetSuite instance to support development, testing and release activities.
vi. Providing optimization and sustainment guidance and execution consisting of assistance with any of the following:
1. Making changes to Your business process flows.
2. Making requested integration(s).
3. Migrating data.
vii. Providing platform and systems architecture guidance that may consist of assistance with any of the following:
1. Defining the role of Oracle NetSuite in a multi-vendor business solutions environment including master data management and data transaction architecture.
2. Informing You of the possible impacts of potential Oracle NetSuite Cloud products releases.
3. Providing strategies to support, maintain and manage Your Oracle NetSuite instance that support development, testing and release activities.
viii. Providing website maintenance (“WM”) consisting of assistance with any of the following:
1. Creating new ecommerce functionality.
2. Performing website instance updates.
3. Providing web store scripting.
4. Providing landing or other new pages, te...