Acceleration Services Sample Clauses

Acceleration Services. The following Acceleration Services are remotely delivered. Each IBM Expert Labs Apptio Build Onboarding and Uplift Implementation Services have a standard approach, set of assumptions, and roles and responsibilities. The standard approach is detailed below and the assumptions, roles and responsibilities are detailed in section 5. Throughout the project, IBM will work with Client to configure the IBM Apptio solution and conduct appropriate knowledge transfer required for ongoing operational self-sufficiency. Each capability is deployed in an iterative approach, with multiple releases (where applicable) designed to help the Client achieve early value from the deployment. Some activities may be combined upon mutual agreement. ● IBM Tasks: ● Conduct Engagement Kickoff meeting ● Conduct Discovery and Use Case Alignment Workshop(s) ● Provide guidance to Client on gathering data required for project and first configuration iteration ● Develop project plan for joint agreement with Client ● Client Tasks ● Ensure core team members, process owners and key Subject Matter Experts (SMEs) attend Kickoff meeting & workshops as requested by IBM ● Participate in Discovery and Use Case Alignment workshops and mutually agree on prioritized Use Cases ● Respond to follow-up questions from discovery session(s) in a timely manner ● Gather and provide data required for first configuration iteration ● IBM Tasks ● Configure Selected Use Cases. ● Support Client Validation ● Configure Datalink Connectors for automation ● Client Tasks ● Provide access to data and SMEs in a timely manner to support configuration activities in line with the project timeline ● Agree on allocations in line with business decisions ● Validate data, allocations, configuration, end-to-end process, and reports with guidance from IBM ● Confirm IBM Apptio solution aligns with stakeholder outcomes and objectives prior to executive review and rollout ● IBM Tasks ● Provide Rollout Support Materials ● Provide Documentation and Client Handover ● Client Tasks ● Train end users on using IBM solution(s) ● Prepare and distribute rollout support materials ● Review documentation at Client handover ● IBM Tasks ● Provide status updates to Client on agreed cadence ● Run executive reviews in preparation for rollout ● Client Tasks ● Align Client resources and data availability in line with joint project plan ● Attend executive reviews