Common use of Academic Support Clause in Contracts

Academic Support. Licensee shall be entitled to receive telephone, and email support for one designated customer representative per Site License free-of- charge. COREL may, in its sole discretion and as agreed to by the Licensee in writing, provide telephone and/or email support for additional designated customer representatives; there may be a supplementary charge for this support. Additional persons may be designated to receive electronic support (i.e., Knowledge base and other online tools). COREL will address technical support requests on a reasonable efforts basis only and may not be able to resolve all problems or requests. COREL agrees to support the Software only if it is used under appropriate operating conditions, and in conjunction with hardware systems, components and software operating systems for which it was designed. COREL reserves the right to change the terms and conditions of its support offering without notice.