Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.
Service Level Agreement (SLA means the Level of Services to be provided by the Agency as provided in Section IV of the RFP
Service Level Agreement (SLA means the service level agreements attached as Appendix 10 to the Registry Agreement outlining performance standards levels.
Examples of Service Level Agreement (SLA in a sentence
APPENDIX A ADLUMIN SECURITY OPERATIONS CENTER SERVICE LEVEL AGREEMENT (SLA) Service Description The Adlumin Managed Detection and Response (MDR) Service allows our analysts to acknowledge and respond to alerts within seconds.
More Definitions of Service Level Agreement (SLA
Service Level Agreement (SLA means an exhibit to the awarded contract that contains performance standards that govern the work under the contract.
Service Level Agreement (SLA means the Project Implementation and Operation and Maintenance SLA, executed by and between Service Provider and Contracting Authority in terms of the Service Level Requirements as per the model set out in Schedule VIII of this Agreement;
Service Level Agreement (SLA means the Operation & Maintenance SLA, executed by and between partners, in terms of the Service Level Requirements set out in Section 7 of the RFP.
Service Level Agreement (SLA means the service level agreement available at xxxxx://xxx.xxxxxxxxx.xx.xx/terms-and-conditions or such other website address as may be notified to the Client from time to time, as such document may be amended from time to time by Supplier in its sole discretion;
Service Level Agreement (SLA means an agreement, signed annually, between an agency and DFO in which the agency agrees to follow all rules, policies and procedures published by DFO concerning the use of state vehicles. This document also clearly defines the level of service between DFO and agencies.
Service Level Agreement (SLA means this SLA for the supply, installation, implementation, testing and operation &maintenance of hardware and software, executed by and between Service Provider, in terms of the Service Level Requirements set out in this Agreement.
Service Level Agreement (SLA means an agreement between the City and the Contractor that is subject to the terms and conditions of this Agreement which describes the IT service (people, processes, and technology) to be provided by the Contractor for the City and specifies the goals, responsibilities and outcomes. The SLA shall be incorporated in or referenced directly as an attachment in [ENTER paragraph number for Scope of Work, SLA (e.g. Paragraph 2. C. 6))].