Resolution Time. Resolution Time shall be calculated for each Incident occurring in a calendar month as the amount of time required for Company to Resolve each such Incident as determined by Saint Luke’s. Company shall track and report monthly to Saint Luke’s each P1, and P2 Incident and the time required to Resolve each such Incident. The Resolution Time Service Level is set forth on the Service Level Matrix attached hereto as Schedule 1.
Resolution Time. The time it takes to solve the problem or install the needed hardware or software.
Resolution Time. Developer will use commercially reasonable efforts to resolve an issue with respect to the Developer Application no later than 24 hours after Zoom or a Customer notifies Developer of an issue with respect to the Developer Application.
Resolution Time. Riela will use reasonable endeavours to resolve problems as swiftly as possible, and will aim to, where the resolution or workaround is within Xxxxx’x control, either provide a workaround or resolve the issue within the following timescales: Priority levels and maximum resolution times P1 P2 P3 P4 P5 180 mins 360 mins 2 days 7 days 21 days Where the resolution or workaround is not fully within Riela’s control, Riela shall use reasonable endeavours to bring it under our full control and work with relevant 3rd Parties to achieve the same.
Resolution Time. The “Resolution Time” means the targeted time within which Jcurve will use commercially reasonable efforts to resolve a support ticket. The “Resolution Time” is measured during Support Hours as defined above. GOALS RESOLUTION TIME Urgent High Normal Low 1 Business Day 2 Business Days 3 Business Days 5 Business Days For Customers using NetSuite, these resolution times are a guide only and do not constitute a service level agreement. For Customers using Riyo, these resolution times do not constitute a performance indicator to be taken into account in computing the service level in accordance with Clause 11 of the Riyo Software Subscription Agreement.
Resolution Time. The interval between the time SPARKnit begins to work on an Incident reported from the Customer and the time of fixing or resolving that Incident.
Resolution Time. If RingCentral fails to resolve a Priority 1 or 2 Phone Support within the Resolution Time, Customer shall be entitled to a credit equal to two percent (2%) of the MRC for the month the SLA was missed.
Resolution Time. There is no resolution time target across services due the wide variety of incidents and requests being handled. Each service shall provide some guidance on the expected resolution time for the most frequent incidents and requests to help set user expectations. Please see the appropriate service level agreement for details.
Resolution Time. For Customer Purchased Equipment requiring physical hands-on service, repair, and/or replacement, the Parties acknowledge and agree that the time for Resolution of the applicable Incident shall be modified to accommodate reasonable scheduling and Site access considerations, travel, shipping, and/or implementation time required to implement the Resolution.
Resolution Time. Resolution time is considered as the time in which a problem is resolved and system was found up and running again exactly or better than last known good configuration as confirmed by the user. However any illogical reason described by user will not be counted. Resolution time starts after the response time.
