Service Agreement

Salesforce's Master Service Agreement

In this episode, media, tech, and entertainment lawyer Darlene Tonelli breaks down the Salesforce Master Service Agreement.

More Resources from Law Insider

Mastering Service Contracts with the Service Level Agreement

A Master Service Agreement (MSA) is a standard contract in the subscription software industry. It lays a strong foundation for the relationship between provider and user and establishes a solid framework for other agreements. While the MSA typically ensures protections like confidentiality, clarity on each party’s responsibilities, and guidelines for dispute resolution, sometimes companies need more specific guarantees of service. This is where the Service Level Agreement comes into play.

The ABCs of NDAs

A non-disclosure agreement might seem like a simple promise of confidentiality between two parties, but there’s a lot more to these contracts. This ebook can take the guesswork out of your next NDA.