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A. The disabled White Badge Scheme 5

1. What is the Disabled White Badge Scheme? 5

2. How is the White Badge Scheme different from the National Blue Badge

Scheme? 5

B. Eligibility 6

1. Eligibility criteria for Westminster Residents (over the age of 18) 6

2. Eligibility criteria for Westminster Residents (under the age of 18) 7

3. Eligibility criteria for non-Westminster residents 7

4. Proof of Disability 8

5. Occupational Therapist Assessment 9

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7. Photograph 10

8. Vehicles and Nominated Drivers 11

C. Making an application for the first time 12

1. How do I apply for a Westminster Disabled Badge? 12

2. How long does it take to process an application? 12

3. How long is the badge valid for? 12

4. Do I have to pay for this badge? 13

5. Why would you refuse my application? 13

6. Can I appeal the decision about my application? 13

7. What can I do while I wait for my badge? 14

D. Badge renewal 15

1. Re-applying for your White Badge 15

2. Returning your badge 15

E. What happens next? 16

1. Processing your application/timeframes 16

2. Receiving your White Badge 16

F. Terms and conditions of use 17

1. What are the terms and conditions of use? 17

2. Displaying your badges 17

3. Where can I park? 17

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4. Permit Fraud 19

5. Central London Congestion Charge 19

G. Change of details 20

1. I have changed my vehicle (White Badge only) 20

2. I have changed my address (White and Blue Badges) 20

3. I have changed my name 20

4. My disabled badge has been lost or damaged 20

5. My disabled badge has been stolen 21

H. Data protection statement 22

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1. What is the Disabled White Badge Scheme?

When the original disabled badge scheme was introduced, Parliament decided that the full concessions available elsewhere in the UK would not be provided in Central London because of traffic congestion and the high demand for parking. Central London is defined as:

x City of Westminster.

x City of London.

x Royal Borough of Kensington and Chelsea.

x Part of the London Borough of Camden, bounded by and including the borough boundary, Euston Road, Upper Woburn Place, Tavistock Square, Woburn Place, Russell Square, Southampton Road, Theobalds Road and Clerkenwell Road.

In the City of Westminster, we operate the White Badge Scheme. It can only be used in Westminster.

We will also give qualifying Westminster organisations a Blue Badge with the White Badge so it can be used outside Westminster.

To qualify for this scheme, you will need to meet the disability criteria and provide proof that the organisation operates in Westminster.

2. How is the White Badge Scheme different from the National Blue Badge Scheme?

The Blue Badge scheme is a national scheme that provides a range of parking concessions for people with severe mobility problems who have difficulty using public transport. The scheme operates throughout the UK, though the concessions vary in Scotland.

Further information on the parking rules for Blue Badge holders parking in Westminster can be found in section F of this booklet.

Further information about the National Blue Badge Scheme can be found here: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/▇▇▇▇▇▇▇▇▇/▇▇▇▇-▇▇▇▇▇▇

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If you are unhappy with the decision we make about your application, you can make an appeal in writing. You must clearly describe the reason for your appeal and include any relevant supporting evidence.

An appeal should be made within 3 months of the original application being turned down unless you have submitted evidence that you now automatically qualify under the disabled badge scheme rules.

Please send your appeal to Permits Administration, ▇▇ ▇▇▇ ▇▇▇, ▇▇▇▇▇▇▇▇▇, ▇▇▇ ▇▇▇.

The process of appealing can be made in three stages:

Stage 1 ±The permit administration team will investigate and issue a response within 10 working days.

Stage 2 ±If you are still unhappy with the decision you can appeal further to the Parking Services Customer Relations team, at the above address, detailing why you remain

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complaints process. The team will send you a response within 10 working days of acknowledging your complaint.

Stage 3 - If you remain dissatisfied you can request a Chief Executive review by writing to: The Complaints Team, 16th Floor City Hall, ▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇▇ ▇▇▇.

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contact the Local Government Ombudsman. This is an independent national service that investigates complaints against councils.

You cannot utilise Blue or White Badge concessions until your application has been approved.

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You must return your White Badge to us if:

x You no longer need it.

x It has expired.

x You are no longer entitled to it.

x You want to change your chosen vehicles.

x We ask you to return it to us.

x If you have been issued with a replacement badge and subsequently find the original (the original badge should be returned as it is no longer valid).

Badges should be returned to: Permits Administration, ▇▇ ▇▇▇ ▇▇▇, ▇▇▇▇▇▇▇▇▇, ▇▇▇ ▇▇▇

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seriously. We will prosecute anyone found to be committing fraud.

If you suspect someone of using a parking permit or disabled badge in the City of Westminster that they are not entitled to or you want to report potential fraud, please FRPSOHWH WKH RQOLQH IUDXG IRUP RU FDOO RXU I

investigate suspected blue badge fraud that takes place in the City of Westminster.

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