Complaint Clausole campione
Complaint. Customer loses his right to assert the lack of conformity if he doesn’t make a complaint to ▇▇▇▇▇▇▇▇▇ Tende within eight days from receipt of goods with no possibility to apply Article 44 of Vienna Convention. Any complaint must be sent to ▇▇▇▇▇▇▇▇▇ Tende in written form, exclusively by registered mail.
Complaint. 12.1 You shall inform us of any complaints received that may affect the certification, and in case of non- compliance, to take necessary corrective actions including market recall.
12.2 All complaints about you received by us are generally acknowledged within two (2) working days of submittal to us by the complainant. We will communicate the results of the investigation and issue resolution to you via telephone or e- mail.
12.3 When the complaint is about a Client certified by us, we shall determine, together with the Client and the Complainant whether and, if so to what extent, the subject of the complaint and its resolution shall be made public.
12.4 If the Complainant is not satisfied with the results of the investigation and our corrective/preventive actions, we shall inform the Complainant of their right to make their appeal to a higher management level within our organization.