Customer Protection Cláusulas de Ejemplo

Customer Protection. OVH implements means of protection on the tools made available to these customers as well as on the communication channels between them and OVHcloud such as: : • Customer interfaces through the use of identification factors ; • Tools of detection and alerting when customer credentials are used for illegitimate purpose; • Protection of customer infrastructures and services against external threats • data related to customer managed by OVHcloud Moreover, OVHcloud protects its communications with customers with adequate means according to the context like encrypted channels, collaborative tools with access and security controls or any other means defined with customers. OVHcloud must provide the adequate transparency to customer in order the assist them in defining the right product for their needs. In particular, OVHcloud must provide information about : • Physical location of the data and workloads hosting • Physical location of the control plane and administrators • Physical location of the support teams • Applicable law for the service contract • Supply chain and technical dependencies (Hardware, Software, Subcontractors) • Reversibility capabilities information • Certification and assurance mechanisms in place OVHcloud must produce a clear definition of responsibilities between OVHcloud and customer: • Assets ownership • Operations responsibility • Security risk ownership • Recommendation of security controls to implement by customer with OVHcloud included features and configuration • Recommendation of security controls to implement by customer with optional features or external means when relevant OVHcloud must maintain close relationship with security communities to improve the quality of risk mitigation and accelerate response time to security threats. Security communities are covering but not limited to : • Security experts, internally and externally • Security team from hardware manufacturers • Security team of software editors • Open source groups • Security software editors • Security professional services providers OVHcloud must implement a set of processes to ensure the technical reputation of all systems exposed on public networks, since OVHcloud customers are relying on OVHcloud assets for their own information system. This covers: • IP reputation to ensure that IP allocated to a customer infrastructure are usable for all legitimate purposes • Abuse process to handle the dispute process when customer infrastructures are used for malicious acti...